Student Financial Aid Intake Specialist

asu; Scottsdale (AZ); Hybride; USD 52 000 - 60 000; Plein temps

Avantages offerts par ce poste

Healthcare

Financial Security

Retirement

Tuition Reduction

Discounts

Résumé du poste

ASU EdPlus in Scottsdale is seeking a Student Support Specialist 2 to connect students with financial aid and support services, guiding them through the certification processes and ensuring timely completion of required documents.

You will handle outreach via calls, emails, and texts, and collaborate with the FASS team to resolve issues while maintaining excellent service in a fast-paced higher education environment.

Qualifications

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Experience in providing customer service.
• Experience in supporting students from backgrounds via telephone, email, video and chat.
• Experience using customer relationship management systems.
• Demonstrated ability to multi- task.
• Demonstrated knowledge of financial aid policies and procedures.
• Experience with Microsoft Office applications.
• Experience in a high volume, fast-paced call center environment.
• Demonstrated knowledge of government rules, regulations, guidelines and procedures related to financial aid.

Responsabilités

• Collects and reviews financial aid documents for completeness, accuracy, and consistency of data from FAFSA, federal tax returns, financial aid transcripts, and other verification documents.
• Requests additional information regarding incomplete or inconsistent applications.
• Answers questions, inquiries, or requests of students and staff regarding financial aid eligibility and awards.
• Works as a liaison between staff and students to ensure optimal student experience and processing times.
• Serves as part of a support team for online students.
• Manages outbound call/ text/email campaigns as instructed by Lead to ensure financial aid file completion.
• Proactively partners with FASS team to elevate students requiring tier 2 assistance.
• Follows up on document / student action requests as directed by Lead to ensure accurate, timely receipt of financial aid information.
• Assumes or coordinates other duties or projects as assigned or directed.

Connaissances

Customer service

Multitasking

Communication

Formation

Bachelor's degree

Outils

CRM systems

Microsoft Office

Description du poste

ASU EdPlus in Scottsdale is seeking a Student Support Specialist 2 to connect students with financial aid and support services, guiding them through the certification processes and ensuring timely completion of required documents.

You will handle outreach via calls, emails, and texts, and collaborate with the FASS team to resolve issues while maintaining excellent service in a fast-paced higher education environment.