Student Financial Aid Coordinator II (Outreach, Training, and Compliance)

UF ECE Ambassadors; Gainesville (FL); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plans

Paid time off

Tuition assistance

PSLF eligible employer

Job summary

University of Florida is seeking a Student Financial Aid Coordinator II to join the Outreach, Training, and Compliance team. You will conduct presentations, assist students with financial aid concerns, and collaborate with SFA to ensure timely disbursement processes.

The role emphasizes customer service, organization, and strong communication skills, with opportunities to travel locally and within the state.

Qualifications

• Master’s degree or equivalent experience in a relevant field.
• Valid driver’s license required.

Responsibilities

• Conducts financial aid and wellness presentations for on-campus and off-campus audiences.
• Represent the office at events for students, families, and partners.
• Develops and updates outreach and training materials.
• Resolves complex or escalated student financial aid cases from OneStop Enrollment Services.
• Assists with financial aid processing tasks, including award and disbursement operations.
• Occasionally travels locally and statewide for outreach, using a state vehicle.
• Lifts and transports recruitment and informational materials up to 40 lbs.

Skills

Customer service

Organizational skills

Interpersonal skills

Communication skills

Education

Master’s degree in an appropriate area of specialization

Bachelor’s degree in an appropriate area of specialization and two years of appropriate experience

Job description

Classification Minimum Requirements

Master’s degree in an appropriate area of specialization; or a bachelor’s degree in an appropriate area of specialization and two years of appropriate experience.

Classification Title

Student Financial Aid CRD II

Classification Minimum Requirements

Master’s degree in an appropriate area of specialization; or a bachelor’s degree in an appropriate area of specialization and two years of appropriate experience.

Job Description

The Office of Student Financial Aid and Scholarships (SFA) is actively seeking a detail-oriented individual to join the Outreach, Training, and Compliance team as a Student Financial Aid Coordinator II. In this role, you'll conduct in-person and video presentations, participate in student activities, and assist students and their families with their financial aid concerns. You will also collaborate with other areas in SFA to ensure vital processes, like the disbursement of financial aid, occur in an efficient and timely manner. The successful candidate will possess excellent customer service, organizational, interpersonal, and communication skills.

Key Responsibilities Include, But Are Not Limited To

Outreach, Engagement, and Student Support

• Conducts financial aid and wellness presentations for both on-campus and off-campus audiences
• Represents the office at events for students, families, and community or campus partners
• Develops and updates outreach and training materials
• Resolves complex or escalated student financial aid cases from OneStop Enrollment Services
• Assists with financial aid processing tasks, including award and disbursement operations
• Occasionally travels locally and throughout the state for outreach (including non-business hours), using a state vehicle
• Lifts and transports recruitment and informational materials (up to 40 lbs)

Compliance and Administrative Duties

• Maintains the office’s Policies and Procedures Manual to ensure regulatory compliance
• Gathers information for compliance requests
• Performs other duties as assigned by supervisor

Expected Salary

$47,500 annually

In Addition, We Offer The Following Exceptional Benefits

• Health, Dental, and Vision Insurance State
• Retirement Plans
• Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually)
• Tuition Assistance (UF Employee Education Program)
• Public Service Loan Forgiveness (PSLF) Eligible Employer

For more information on benefits, please visit HR Benefits and Rewards (ufl.edu)

Required Qualifications

Master’s degree in an appropriate area of specialization; or a bachelor’s degree in an appropriate area of specialization and two years of appropriate experience.

Valid driver's license required.

Preferred

• Student financial aid knowledge
• Excellent customer service skills
• The ability to deliver clear and engaging presentations to audiences of varying sizes
• Excellent organizational, interpersonal and communication skills

Health Assessment Required: No