Student Financial Aid Advocate

New Mexico State University; Las Cruces (NM); On-site; USD 19,000 - 26,000; Full time

Job summary

New Mexico State University in Las Cruces is seeking a Financial Aid Specialist to serve as a primary contact for students, families, faculty, staff, and the public, delivering exceptional customer service throughout the financial aid process.

You will review and process financial aid documents, ensure compliance with federal, state, and institutional regulations, and maintain accurate student records while communicating updates via in-person interactions, Teams, and email.

Qualifications

• High School diploma or higher degree.

Responsibilities

• The Financial Aid Specialist serves as a primary point of contact for prospective and current students, families, faculty, staff, and the public regarding financial aid and scholarship programs.
• Reviews, verifies, and processes financial aid documentation in compliance with federal, state, and institutional regulations.
• Maintains accuracy and integrity of student financial aid records and answers inquiries via front counter, Teams, and email.

Skills

Customer service

Communication

FERPA compliance

Student information systems

Education

High School diploma or higher degree

Job description

New Mexico State University in Las Cruces is seeking a Financial Aid Specialist to serve as a primary contact for students, families, faculty, staff, and the public, delivering exceptional customer service throughout the financial aid process.

You will review and process financial aid documents, ensure compliance with federal, state, and institutional regulations, and maintain accurate student records while communicating updates via in-person interactions, Teams, and email.