Student Finance Front Desk & Email Advisor

Florida State University; Tallahassee (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Florida State University is seeking a Student Accounts Advisor to serve at the front desk and manage the department's main email inbox, ensuring accurate student accounts and smooth payments. The role combines in-person service with written correspondence, requiring professionalism, accuracy, and strong customer focus.

The ideal candidate will triage inquiries, escalate when needed, and coordinate with offices like Financial Aid, Registrar, and Housing to support student finances.

Qualifications

• Bachelor's degree or high school diploma with four years of relevant experience.
• Experience in high-volume, customer-facing roles.
• Strong written communication and professional email etiquette.
• Ability to triage and escalate complex inquiries.

Responsibilities

• Greet and triage walk-in visitors, verify tuition/fees, payment status, aid, and waivers.
• Respond to routine inquiries from the department's main email inbox using templates.
• Verify and correct student account data to resolve inquiries.
• Escalate complex or sensitive matters with documentation.
• Connect students with Financial Aid, Registrar, Housing as needed.
• Assist in maintaining knowledge base and drafting templated responses.

Skills

Front desk

Customer service

Email correspondence

Attention to detail

Communication skills

Education

Bachelor's degree

High school diploma + 4 years experience

Tools

CRM software

Job description

Florida State University is seeking a Student Accounts Advisor to serve at the front desk and manage the department's main email inbox, ensuring accurate student accounts and smooth payments. The role combines in-person service with written correspondence, requiring professionalism, accuracy, and strong customer focus.

The ideal candidate will triage inquiries, escalate when needed, and coordinate with offices like Financial Aid, Registrar, and Housing to support student finances.