Student & Family Support Lead

Shu Ren School; Miami (FL); On-site; USD 45,000 - 75,000; Full time

Job summary

Key Point Academy seeks an experienced Student & Family Support Lead to join our school administrative team. This role partners with students, families, teachers, and leadership across preschool through high school to coordinate student support, parent communication, instructional review, and schoolwide administrative tasks.

The position involves classroom observations, student check-ins, and collaboration with counseling and academic leaders to plan supports and smooth transitions between

Qualifications

• Bachelor’s degree required in Education, Special Education, Child Development, Psychology, School Administration, or related field.
• Experience in school-based student support, family communication, instruction, or school administration.
• Strong understanding of student development from early childhood through adolescence.

Responsibilities

• Monitor student adjustment, academic progress, attendance, engagement, and behavior with teachers and leadership.
• Conduct classroom observations and student check-ins.
• Identify student concerns and coordinate support with academic leadership, counseling, and administration.
• Assist with student support plans and transitions between grade levels or divisions.
• Serve as point of contact for parent questions, concerns, meetings, and follow-up.
• Maintain confidential communication with families.
• Collaborate with teachers on student needs and classroom strategies.
• Review lesson plans for completeness, age-appropriateness, curriculum alignment, and student support.
• Review gradebooks for accuracy and timeliness, ensuring alignment with expectations.
• Follow up with teachers on documentation or communication needs.
• Support parent-facing teacher communications as needed.
• Assist with parent-teacher conferences, family events, performances, exhibitions, and school activities.
• Coordinate schedules, materials, staffing, spaces, and family communications.
• Track deadlines, concerns, and follow-up items.
• Keep Principal and leadership informed of significant or unresolved matters.
• Maintain accurate and confidential records.
• Collaborate with teachers, counseling, admissions, operations, and leadership.

Skills

Communication

Organization

Problem-solving

Follow-through

Confidentiality

Education

Bachelor’s degree in Education or related field

Job description

Description

Key Point Academy is seeking an experienced Student & Family Support Lead to join our school administrative team.

This role works closely with students, families, teachers, and school leadership across preschool through high school. The position combines student support, parent communication, teacher collaboration, instructional documentation review, and schoolwide administrative support.

Key Responsibilities

• Monitor student adjustment, academic progress, attendance, engagement, and behavior in collaboration with teachers and leadership.
• Conduct classroom observations and student check-ins.
• Help identify student concerns and coordinate appropriate support with academic leadership, counseling, and administration.
• Assist with student support plans and transitions between grade levels or school divisions.
• Serve as a consistent point of contact for parent questions, concerns, meetings, and follow-up.
• Maintain clear, professional, and confidential communication with families.
• Collaborate with teachers regarding student needs and classroom strategies.
• Review lesson plans for completeness, age appropriateness, curriculum alignment, and student-support considerations.
• Review gradebooks for accuracy, timely updates, missing assignments, and consistency with school expectations.
• Follow up with teachers regarding documentation or communication needs.
• Review and support parent-facing teacher communications when needed.
• Assist with parent-teacher conferences, family events, performances, exhibitions, celebrations, and other school activities.
• Coordinate schedules, materials, staffing, spaces, and family communications as needed.
• Track deadlines, concerns, and follow-up items.
• Keep the Principal and appropriate leadership informed of significant or unresolved matters.
• Maintain accurate and confidential records.
• Collaborate closely with teachers, counseling, admissions, operations, and school leadership.

This position reports directly to the Principal and works closely with school leadership, teachers, the school counselor, admissions, and operations.

Key Point Academy is committed to safeguarding and promoting the welfare of children and young people. Employment is subject to required background screening, reference checks, and other pre-employment requirements.

Requirements

• Bachelor’s degree required in Education, Special Education, Child Development, Psychology, School Administration, or a related field.
• Previous school-based experience required, preferably involving student support, family communication, instruction, or school administration.
• Strong understanding of student development from early childhood through adolescence.
• Familiarity with lesson plans, gradebooks, student documentation, and school communication systems.
• Excellent written and verbal communication skills.
• Strong organizational, problem-solving, and follow-through skills.
• Ability to manage sensitive conversations with professionalism, empathy, discretion, and sound judgment.
• Ability to manage multiple responsibilities across different grade levels and school functions.
• Private or independent school experience preferred.
• Additional language proficiency preferred.