Student & Family Engagement Specialist

Stride, Inc.; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Stride, Inc. seeks a Family Engagement Specialist in North Carolina to deliver onboarding and ongoing support for students and families enrolled in K12-powered schooling.

The role focuses on welcoming new families, guiding account setup, and ensuring active participation and engagement within the platform. The position requires strong customer service, clear communication, and the ability to manage multiple tasks while maintaining documentation in PowerSchool.

Qualifications

• High School Diploma and 1 year of relevant customer support experience.
• Equivalent combination of education and experience.
• Ability to clear required background check.

Responsibilities

• Deliver exceptional customer support via phone, chat, and email to students, families, and school staff, focusing on onboarding and engagement.
• Welcome new families to K12 Schools and guide them through account setup, platform navigation, and orientation resources.
• Assist with login and password resets, platform access, and other basic technical supports.
• Provide clear attendance guidance and emphasize the importance of daily participation and engagement.
• Accurately document all interactions and support cases in PowerSchool with clarity and completeness.
• Track and share customer feedback and recurring issues with school leadership for continuous process improvement.

Skills

Customer support

Onboarding support

Communication

Adaptability

Education

High School Diploma

Tools

Excel

Word

Outlook

Student information systems

Job description

Stride, Inc. seeks a Family Engagement Specialist in North Carolina to deliver onboarding and ongoing support for students and families enrolled in K12-powered schooling.

The role focuses on welcoming new families, guiding account setup, and ensuring active participation and engagement within the platform. The position requires strong customer service, clear communication, and the ability to manage multiple tasks while maintaining documentation in PowerSchool.