Remote Family Engagement & Onboarding Specialist

Stride, Inc.; Northern (KY); Hybrid; USD 38,000 - 56,000; Full time

Job summary

Stride, Inc. is seeking a Family Engagement Specialist to support NC Virtual Academy families with onboarding and ongoing engagement.

You will guide account setup, platform navigation, and attendance expectations while delivering high-quality customer service from a remote NC location. The role requires a High School Diploma and 1 year of customer support experience, strong communication and organizational skills, and proficiency in PowerSchool and MS Office tools.

Qualifications

• High School Diploma and 1 year of relevant customer support experience or equivalent combination of education and experience.
• Ability to clear required background check.
• Proficiency with Microsoft Office apps and PowerSchool or similar SIS.

Responsibilities

• Deliver exceptional customer support via phone, chat, and email to students and families.
• Guide new families through account setup, platform navigation, and orientation resources.
• Assist with login/password resets and platform access.
• Provide attendance guidance and emphasize daily participation.
• Proactively contact students/families showing early disengagement.
• Document all interactions and support cases in PowerSchool with clarity.
• Share customer feedback with school leadership for process improvements.
• Support onboarding, peer coaching, and refresher training with the Family Engagement Coordinator.

Skills

Customer service

Verbal communication

Written communication

Time management

Education

High School Diploma

Tools

PowerSchool

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Stride, Inc. is seeking a Family Engagement Specialist to support NC Virtual Academy families with onboarding and ongoing engagement.

You will guide account setup, platform navigation, and attendance expectations while delivering high-quality customer service from a remote NC location. The role requires a High School Diploma and 1 year of customer support experience, strong communication and organizational skills, and proficiency in PowerSchool and MS Office tools.