Student Experience (SX) Data Framework Implementation Consultant

GuruSchools LLC; Cheyenne (WY); Hybrid; USD 95,000 - 135,000; Full time

Job summary

LCCC in Cheyenne, WY seeks an experienced SX Data Framework Implementation Consultant to design, implement, and support an enterprise-wide data platform that unifies fragmented student data into a single source of truth for informed decision making.

The role requires integrating SIS, LMS, and CRM systems, applying AI-driven analytics, and establishing governance with long-term adoption support. Hybrid on-site engagements across LCCC campuses are expected.

Qualifications

• Minimum 3–5 years of experience delivering CX/SX or enterprise data solutions in higher education.
• Experience delivering enterprise data platforms integrating SIS, LMS, CRM and other institutional systems.
• Proven experience in multiple enterprise system integrations, analytics platforms, dashboards, and reporting.
• Strong expertise in data integration, API development, middleware, cloud, MDM, governance and data quality.
• Experience applying AI, NLP, sentiment analysis, predictive analytics, ML, and explainable AI for BI.
• Ability to design automated workflows, RBAC, and case management solutions.
• Knowledge of higher-ed operations, student success initiatives, and experience management frameworks.

Responsibilities

• Design and implement SX Data Framework to unify student data for institutional decision‑making.
• Integrate SX with SIS, LMS, CRM (e.g., Ellucian Colleague, Canvas, EAB Navigate).
• Develop scalable data integration architecture with APIs and middleware.
• Centralize structured and unstructured data for analytics and social listening.
• Implement AI-powered analytics, NLP, sentiment analysis, and explainable AI.
• Configure automated workflows, alerting, and proactive engagements.
• Create role-based dashboards and real-time analytics for stakeholders.
• Establish KPI frameworks, journey maps, and longitudinal reporting.
• Provide governance, change management, and training for long-term adoption.
• Ensure FERPA and data security compliance in cloud or on-prem deployments.

Skills

CX/SX delivery

Data analytics

Enterprise data integration

APIs & middleware

Cloud platforms

Master data management

Data governance

Data quality management

AI/NLP/ML

Explainable AI

Dashboards & reporting

Governance & change mgmt

Stakeholder engagement

Education

Bachelor's degree in a relevant field

Tools

Ellucian Colleague ERP

Canvas LMS

EAB Navigate CRM

Job description

Hiring: Student Experience (SX) Data Framework Implementation Consultant

Location: Cheyenne, Wyoming (Hybrid - On-site workshops, implementation activities, and stakeholder engagement as required across LCCC campuses)

Duration: Five-Year Strategic Partnership (Implementation, Licensing, Ongoing Support, Maintenance, and Professional Services)

Laramie County Community College (LCCC) is seeking an experienced Student Experience (SX) Data Framework Implementation Consultant to design, implement, and support an enterprise-wide Student Experience (SX) Data Framework that transforms fragmented student data into a unified, actionable, and scalable institutional intelligence platform. The selected consultant will provide strategic advisory services, implement a comprehensive technology solution, integrate institutional systems, develop AI-driven analytics, establish governance frameworks, and support long-term adoption to improve student success, institutional effectiveness, and data-informed decision-making.

Key Responsibilities:

• Design and implement a comprehensive Student Experience (SX) Data Framework that integrates quantitative, qualitative, structured, and unstructured student data into a centralized "single source of truth" for institutional decision-making.


• Integrate the SX platform with Student Information Systems (SIS), Learning Management Systems (LMS), CRM platforms, and other institutional systems, including Ellucian Colleague ERP, Canvas LMS, and EAB Navigate CRM.


• Develop scalable data integration architecture utilizing APIs, middleware, identity resolution, and automated synchronization to create persistent longitudinal student profiles.


• Centralize and analyze structured and unstructured data sources, including surveys, advising notes, chat logs, and other student feedback, while incorporating social listening capabilities to evaluate external qualitative data.


• Implement AI-powered Natural Language Processing (NLP), sentiment analysis, predictive analytics, explainable AI (XAI), and continuous model improvement capabilities to identify at-risk students, student experience trends, and institutional improvement opportunities.


• Configure automated workflows, intelligent interventions, case management integration, alerting, escalation processes, and low-code/no-code workflow automation to support proactive student engagement and issue resolution.


• Develop role-based dashboards, self-service reporting capabilities, executive scorecards, and real-time analytics tailored for faculty, advisors, administrators, and institutional leadership.


• Establish Student Experience measurement frameworks by defining key performance indicators (KPIs), student journey maps, assessment strategies, benchmarking methodologies, and longitudinal performance reporting.


• Provide strategic advisory services, governance framework development, organizational change management, implementation planning, training, knowledge transfer, and post-implementation support to ensure long-term sustainability of the SX program.


• Ensure compliance with FERPA, institutional security requirements, data privacy regulations, encryption standards, audit logging, and secure cloud or on-premises deployment practices.

Required Experience:

• Minimum 3-5 years of experience delivering Customer Experience (CX), Student Experience (SX), Experience Management, data analytics, or enterprise data integration solutions, preferably within higher education.


• Demonstrated experience implementing enterprise-wide data platforms integrating Student Information Systems (SIS), Learning Management Systems (LMS), CRM platforms, and other institutional technologies.


• Proven experience delivering at least three (3) similar implementations involving enterprise system integration, analytics platforms, dashboards, and institutional reporting solutions.


• Strong expertise in enterprise data integration, API development, middleware, cloud platforms, master data management, data governance, and data quality management.


• Experience implementing Artificial Intelligence (AI), Natural Language Processing (NLP), sentiment analysis, predictive analytics, machine learning, and explainable AI solutions for business intelligence and decision support.


• Experience designing automated workflows, business process automation, case management solutions, workflow orchestration, and role-based access control (RBAC).


• Strong knowledge of higher education operations, student success initiatives, institutional research, student engagement, and experience management frameworks.


• Experience leading organizational change management, governance development, strategic planning, stakeholder engagement, implementation roadmaps, training programs, and knowledge transfer initiatives.


• Knowledge of FERPA, higher education privacy regulations, information security best practices, cloud security, encryption, and enterprise compliance requirements.


• Excellent communication, executive presentation, facilitation, analytical thinking, project management, and cross-functional collaboration skills.

If you have a proven track record delivering enterprise Student Experience platforms, AI-enabled analytics, higher education data integration, strategic advisory services, and digital transformation initiatives that improve student outcomes and institutional effectiveness, we'd love to hear from you.