Sr. Project Manager - Higher Ed

Segment Technologies; St. Louis (MO); On-site; USD 110,000 - 170,000; Full time

Job summary

A leading technology consulting firm in St. Louis seeks an experienced Senior Project Manager to oversee the implementation of a new Student CRM system for a higher education client. You will coordinate between the vendor and internal stakeholders to ensure project success. Candidates should have a Master's degree, over 8 years of project management experience, and familiarity with CRM/SIS implementations. This is a full-time contract position with a duration of 12 months, offering competitive engagement with opportunities for extension.

Qualifications

• 8+ years of project management experience, including at least 3 large-scale Student CRM/SIS or enterprise system implementations.
• Proven track record managing both vendor partners and internal teams in a matrix environment.
• Demonstrated ability to manage complex projects within higher education (preferred) or other enterprise environments.

Responsibilities

• Develop and maintain the overall project plan, timeline, and milestones for the Student CRM implementation.
• Ensure governance processes, steering committee updates, and status reports are consistently delivered.
• Act as the primary liaison with the CRM vendor/implementation partner.
• Monitor vendor performance and manage risks, issues, and scope changes.
• Drive change adoption and training with stakeholders.

Skills

Project management methodologies (Agile/Waterfall/Hybrid)

Excellent communication

Stakeholder engagement

Conflict resolution

Risk management

Change management

Education

Master's degree in Business, Information Technology, or related field

PMP, PRINCE2, or comparable project management certification

Tools

Workday

Anthology

Ellucian

Job description

Direct message the job poster from Segment Technologies

CEO | Segment Tech | Enabling ERP Success with Oracle, AI, and Automation

We are looking for an experienced Senior Project Manager to lead the successful implementation of a new Student CRM system for one of our Higher Education client. This individual will serve as the primary point of accountability for managing both the external vendor/implementation partner and the internal university project team to ensure the project is delivered on time, within scope, and aligned with institutional objectives.

The Senior Project Manager will work closely with stakeholders across academic, administrative, and IT functions to manage requirements, risks, resources, and change adoption, while ensuring seamless coordination between the vendor’s delivery team and internal staff.

Key Responsibilities

• Develop and maintain the overall project plan, timeline, and milestones for the Student CRM implementation.
• Ensure governance processes, steering committee updates, and status reports are consistently delivered.
• Establish and manage a clear project communication plan across stakeholders.
• Act as the primary liaison with the CRM vendor/implementation partner.
• Monitor vendor performance against agreed deliverables, timelines, and service levels.
• Facilitate escalation and resolution of issues, risks, and scope changes.

Internal Stakeholder Management

• Coordinate activities and responsibilities of internal functional and technical teams (IT, Admissions, Registrar, Student Services, etc.).
• Ensure internal resources are aligned, accountable, and delivering on assigned tasks.
• Facilitate workshops, requirement sessions, and user acceptance testing and other key milestones.

Project Execution

• Manage risks, issues, dependencies, and change requests throughout the project lifecycle.
• Ensure project documentation is complete, accurate, and approved.
• Drive timely decision-making by providing clarity and options to leadership.

Change Management & Adoption

• Support the development of training and change adoption strategies.
• Engage with institute stakeholders to promote buy-in, readiness, and smooth transition.

Qualifications

Required

• Master\'s degree in Business, Information Technology, or related field.
• 8+ years of project management experience, including at least 3 large-scale Student CRM/SIS or enterprise system implementations.
• Proven track record managing both vendor partners and internal teams in a matrix environment.
• Strong understanding of project management methodologies (Agile/Waterfall/Hybrid).
• Excellent communication, stakeholder engagement, and conflict resolution skills.
• Demonstrated ability to manage complex projects within higher education (preferred) or other enterprise environments.

Preferred

• PMP, PRINCE2, or comparable project management certification.
• Experience with Student Information Systems (SIS), CRMs (e.g., Workday, Anthology, Ellucian, etc.), or similar platforms in a Higher Education setting.

Duration: 12 months with possibility of extension

Commitment: Full-time.

Location: St. Louis (Or Nearby for onsite visit during key milestones)

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Project Management and Information Technology
• Industries
• IT Services and IT Consulting