Student Experience & Services Coordinator

Global University Systems (GUS); Goodyear (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Global University Systems (GUS) Educational Arizona is seeking a Student Services Coordinator to manage student support, administration, and campus resources at Avila University Arizona Goodyear campus. The role focuses on guiding student progression and delivering high-quality service to stakeholders.

The position involves coordinating orientations, housing assistance, LMS enrollment, and collaboration with academic management to improve program delivery while ensuring ethical, compliant

Qualifications

• Undergraduate degree in a relevant discipline required.
• Minimum 2-3 years’ experience working in a higher education setting, ideally supporting a diverse student body including international students.
• Excellent communication skills, both verbal and written.
• Knowledge of higher education compliance standards and relevant institutional/state regulations.
• Acts with ethics, accountability, and integrity; demonstrates sound judgement and respect for the individual in all interactions.
• Proven ability to build trusting and productive relationships with students, faculty, and stakeholders.
• Excellent time-management skills and the ability to prioritize effectively in a busy campus environment.
• Ability to work well under pressure, adapt to changing situations, and meet tight deadlines.

Responsibilities

• Prepare a list of expected students for every intake and coordinate with the recruitment team to provide timely updates to management.
• Plan and conduct student orientation, ensuring the orientation schedule is clearly communicated to all incoming students.
• Coordinate and actively participate in student residency weekends, campus activities, and other student-focused events.
• Provide students with guidance, resources, and support regarding housing and local accommodation options.
• Maintain up-to-date individual student files and follow up on incomplete documentation. Assist in the interim reviews of student records.
• Ensure faculty and teachers receive necessary support regarding classes, course materials, online access, schedules, and classroom resources.
• Provide basic technical support to students, staff and faculty as needed, troubleshooting routine issues and escalating complex problems to the appropriate technical support team.
• Communicate with students proactively regarding any schedule changes, policy updates, or important campus notifications.
• Ensure students receive efficient and professional resolutions to their inquiries, issues, or complaints.
• Register new students on the online Learning Management System (LMS) and verify that all students are enrolled in their required courses.
• Assist in preparing the list of required course books/materials, coordinate with suppliers, and manage the distribution of these resources to students.
• Assist in the development and drafting of the Student Handbook, ensuring program information and any policy or procedural improvements are accurately updated.
• Work closely with Academic Management and all department heads to continuously improve program delivery and enhance the overall student experience.
• Coordinate the progress test and exam schedules for each semester. Actively assist in the preparation and proctoring/invigilation of exams, and securely process, scan, and file marked assessments and student scripts.
• Assist with student refund inquiries and related communications from current and prospective students as required.
• Issue relevant documentation to students, including leave of absence requests, enrollment/attendance letters, course transcripts, and student ID cards.
• Upload student transcripts and academic records to required third-party portals or systems on a timely basis.
• Manage the daily operations of the campus student services desk and effectively address issues affecting any stakeholders.
• Provide basic technical support
• Perform other related duties as assigned.

Skills

Communication skills

Time management

Adaptability/pressure handling

Ethics and integrity

Stakeholder relationships

Compliance knowledge

Education

Undergraduate degree in a relevant discipline

Job description

Global University Systems (GUS) Educational Arizona is seeking a Student Services Coordinator to manage student support, administration, and campus resources at Avila University Arizona Goodyear campus. The role focuses on guiding student progression and delivering high-quality service to stakeholders.

The position involves coordinating orientations, housing assistance, LMS enrollment, and collaboration with academic management to improve program delivery while ensuring ethical, compliant