Student Engagement Specialist

Virginia's Community College System; Richmond (VA); Sur place; USD 24 000 - 34 000; Plein temps

Résumé du poste

J. Sargeant Reynolds Community College seeks a Student Engagement Specialist to deliver exceptional student-centered service and foster an inclusive campus culture.

This role coordinates engagement activities, communications, and programs such as the Student Challenge Initiative and mascot program, while supporting operations and procurement processes. The position requires strong organization, written and verbal communication, and the ability to work independently or with others.

Qualifications

• Exceptional, student-centered customer service to diverse backgrounds.
• Strong organizational, communication, and time management; manage priorities.
• Coordinate engagement activities including scheduling, logistics, and communications.
• Written and oral communication; edit and produce student materials.
• Proficient with computers, MS Office, spreadsheets, and digital tools.
• Follow procurement procedures; maintain records and track purchases.
• Interpret policies, maintain confidentiality, and report safety concerns.
• Build positive relationships; work independently and with others.

Responsabilités

• Coordinate student engagement activities and programs, including the Student Challenge Initiative and mascot program.
• Prepare student communications and promotional materials; process purchases per procedures.
• Maintain accurate program and purchasing records; support office and gym operations.
• Assist planning and implementing student engagement events; collaborate with staff.
• Utilize technology to support departmental operations; pursue professional development.

Connaissances

Customer service

Organizational skills

Communication

Time management

Computer skills

Procurement procedures

Policy interpretation

Relationship building

Formation

College coursework

Outils

MS Office

Spreadsheets

Digital communication tools

Description du poste

Working Title: Student Engagement Specialist. Role Title: Education Support Spec II. Role Code: 29143-SW. FLSA: Nonexempt. Pay Band: 03. Position Number: 283W1084. Agency: J. Sargeant Reynolds Community College. Division: J. Sargeant Reynolds Community College (Div). Work Location: Henrico - 087. Hiring Range: $20.70/hour. Emergency/Essential Personnel: No. EEO Category: N-No EEO-4. Reporting: Full Time or Part Time. Part Time. Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

Wage employees are eligible to work 29 hours per week or less not to exceed 1,500 annually. This position is funded at approximately 1,000 hours. Actual work hours will be dependent upon college needs.

Sensitive Position No Job Description

Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to ensuring that we hire and retain a highly skilled, diverse, and culturally competent staff at all levels of the organization. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

The Student Engagement Specialist provides exceptional, student-centered customer service and supports a welcoming and inclusive campus environment that promotes student growth, well-being, and belonging. The position coordinates assigned student engagement activities, communications, marketing initiatives, and programs, including the Student Challenge Initiative and the college’s mascot program. Responsibilities include coordinating mascot performer recruitment, training, scheduling, and appearances; supporting office and gym operations; preparing student communications and promotional materials; processing purchases in accordance with established procurement procedures; and maintaining accurate program and purchasing records. The position also assists with planning and implementing student engagement events and activities, collaborates with college staff, utilizes technology to support departmental operations, and participates in professional development and training to enhance services and promote student participation, success, and retention.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Knowledge, Skills, and Abilities (Required Qualifications)
• Demonstrated ability to provide exceptional, student-centered customer service to individuals from diverse backgrounds.
• Strong organizational, communication, and time management skills, including the ability to manage competing priorities and meet established deadlines.
• Ability to coordinate student engagement activities and programs, including scheduling, logistics, participant communications, and follow-up.
• Effective oral and written communication skills, including experience preparing, editing, and proofreading student communications and promotional materials.
• Proficiency in using computers, Microsoft Office applications, spreadsheets, and digital communication tools.
• Ability to follow established purchasing and procurement procedures, maintain accurate records, and track purchases, inventory, and program participation.
• Ability to interpret and apply established policies and procedures, maintain confidentiality, and identify and report safety concerns.
• Demonstrated ability to establish positive working relationships and work independently and collaboratively with students, faculty, staff, and other constituents.

Additional Considerations

• College coursework in communications, marketing, education, human services, or a related field is preferred.
• Relevant experience in customer service, communications, program support, or administrative operations is preferred. Experience working in a college or university environment is also preferred.

Operation of a State Vehicle

No Supervises Employees No Required Travel

As needed betwee college campuses and to college events.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting

https://jobs.vccs.edu/postings/102714