Student Engagement Coordinator

Ball State PBS; Muncie (IN); On-site; USD 21,000 - 22,000; Full time

Job summary

Ball State University is seeking a Student Engagement Coordinator to enhance the online learner experience through proactive communication, technology-driven strategies, and comprehensive administrative support. You will work with the Learner Experience Team to engage online students, manage records in the CRM, and assist with dual credit projects within Ball State’s programs.

The role requires an Associate’s degree with 1+ year of office/customer service experience; a Bachelor’s degree is

Qualifications

• Associate’s degree or equivalent. Over one year of related office and customer service experience.
• Bachelor’s degree in office management or related field. Excellent written, telephone, and other verbal communication skills.
• Proficient use of Microsoft Office Suite and a customer relationship management tool.
• Additional years of administrative, supervision, and customer service experience.

Responsibilities

• Serve as a point of contact and resource for online students by proactively and effectively communicating with students and staff; identify and resolve barriers to student engagement; leverage technology and take initiative to identify innovative strategies to enhance the learner experience.
• Provide administrative support to augment student engagement by providing timely adjustments to records within the customer relationship management system; manage the student recruitment database; and use the University’s student database to assist with student recruitment.
• Supervise student employees by planning, assigning, and delegating appropriate responsibilities and workload to ensure coverage for the front office and maintain a positive and pleasant environment at all times.
• Create, organize, analyze, and respond to reports impacting online students and the Learner Experience team; document, process, and disseminate information; assess reports for necessary tasks and assign those to student employees and the Learner Experience team.
• Manage online new student onboarding and orientation; update student records accordingly to reflect student status in the customer relationship management system.
• Remain current on university policies and procedures affecting student and program success.
• Assist dual credit team with preparation of documents, course listings, newsletters, and handbook; provide support for communication with all stakeholders; and assist with data gathering for reporting purposes.
• Assist professional staff members with administrative duties related to hiring new employees such as submitting documentation, job postings, scheduling interviews, and communicating with candidates.
• Perform office management duties for the division; maintain and update digital files; lead coordination of team functions, luncheons, and special events including working with Facilities Planning and Management, University Catering, and other campus partners.
• Provide administrative assistance to staff in the division; including creating and editing correspondence, memos of understanding (MOUs), reports, and other student related materials while maintaining confidentiality.
• Fully participate with individual, team, and small group activities and efforts that promote best practices in the division.
• Proactively seek and accept other duties and responsibilities assigned to promote the mission and operation of the division and institution.
• Perform other related duties as assigned.
• Maintain regular and predictable attendance.

Skills

Customer service

Communication

Education

Associate’s degree or equivalent

Bachelor’s degree in office management or related field

Tools

Microsoft Office Suite

CRM tool

Job description

Position Title: Student Engagement Coordinator Compensation: $15.00 - 16.26 Department: Div of Online & Strategic Learning_C Start Date: 10/05/2026

About this opportunity:

As a Division within Academic Affairs, we provide student services and administrative support to faculty and staff for the delivery of online education. Join a dynamic team dedicated to supporting the success and engagement of online learners through innovative communication and student-centered service. The position plays a key role in enhancing the learner experience by leveraging technology, managing student interactions, and providing essential administrative and operational support. This position offers an opportunity to make a meaningful impact on student success while collaborating across teams in a fast-paced, mission-driven environment. Candidates for searches must have current authorization to be employed in the United States without employer sponsorship.

What you’ll do and what you’ll bring:

Position Function:

Contribute to the success and engagement of Ball State’s online students by communicating effectively with students and staff; leverage technology and innovative strategies to enhance the learner experience; utilize the customer relationship management system to enhance student engagement; assist high school students and contribute to projects within Ball State’s Dual Credit Program, perform office management duties and provide administrative support for the Learner Experience Team and Division of Online and Strategic Learning.

Duties & Responsibilities:

1. Serve as a point of contact and resource for online students by proactively and effectively communicating with students and staff by receiving in-person visitors and answering phones, e-mail, and chat; identify and resolve barriers to student engagement; leverage technology and take initiative to identify innovative strategies to enhance the learner experience.
2. Provide administrative support to augment student engagement by providing timely adjustments to records within the customer relationship management system; manage the student recruitment database; and use the University’s student database to assist with student recruitment.
3. Supervise student employees by planning, assigning, and delegating appropriate responsibilities and workload to ensure coverage for the front office and maintain a positive and pleasant environment at all times.
4. Create, organize, analyze, and respond to reports impacting online students and the Learner Experience team; document, process, and disseminate information; assess reports for necessary tasks and assign those to student employees and the Learner Experience team.
5. Manage online new student onboarding and orientation; update student records accordingly to reflect student status in the customer relationship management system.
6. Remain current on university policies and procedures affecting student and program success.
7. Assist dual credit team with preparation of documents, course listings, newsletters, and handbook; provide support for communication with all stakeholders; and assist with data gathering for reporting purposes.
8. Assist professional staff members with administrative duties related to hiring new employees such as submitting documentation, job postings, scheduling interviews, and communicating with candidates.
9. Perform office management duties for the division; maintain and update digital files; lead coordination of team functions, luncheons, and special events including working with Facilities Planning and Management, University Catering, and other campus partners.
10. Provide administrative assistance to staff in the division; including creating and editing correspondence, memos of understanding (MOUs), reports, and other student related materials while maintaining confidentiality.
11. Fully participate with individual, team, and small group activities and efforts that promote best practices in the division.
12. Proactively seek and accept other duties and responsibilities assigned to promote the mission and operation of the division and institution.
13. Perform other related duties as assigned.
14. Maintain regular and predictable attendance.

Minimum Qualifications:

Associate’s degree or equivalent. Over one year of related office and customer service experience.

Preferred Qualifications:

Bachelor’s degree in office management or related field. Excellent written, telephone, and other verbal communication skills. Proficient use of Microsoft Office Suite and a customer relationship management tool. Additional years of administrative, supervision, and customer service experience.

Applications must be received before 12:01 AM on September 2, 2026.

What we offer:

At Ball State University, we understand the importance of balancing professional responsibilities with personal well‑being. That's why we offer paid 10 to 24 vacation days, 12 sick days, and 10 holidays a year.

Plus, our paid parental leave (6 weeks) is there for life's most significant moments.

We offer affordable health and dental insurance, robust long‑term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family.

These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected.

When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children’s) undergraduate college tuition at Ball State.

We do the same for you. In fact, we’ll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you.

Let's fly together toward a secure and prosperous tomorrow.

Curious about our excellent benefits package? We have developed a calculator that show you the value of our core benefits. Select the Total Compensation Calculator - Staff (Exempt) and download our calculator spreadsheet.

Goodness requires action to grow.

We're dedicated to doing our part to keep goodness growing in Muncie, at our university, and as far beyond as possible. That's where you come in.

When you join our team, you become part of goodness in action.

Our main priority: uplifting students so they can discover their full potential. This is how we fly.

There are about 3,000 full‑time faculty and staff in the Ball State University work family. Each brings unique gifts to help us be the kind of institution we want to be.

In return, we do our best to take care of them through comprehensive medical and dental plans, a Health Savings Account (which we contribute to), and a whole range of wellness, retirement, and other benefits like covering the cost of tuition at Ball State for you and your family.

We can offer you more. Where you live matters just as much as where you work. We get it. That's why we've invested since the very beginning in making our hometown work. On campus, find state‑of‑the‑art facilities and one‑of‑a‑kind arts and cultural events. In Muncie, you'll find a warm and welcoming community with affordable housing and a vibrant downtown arts, food, and music scene. What could be better? You here - for starters.

Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status.

Ball State provides accommodations to qualified individuals with disabilities who can perform the essential functions of the position.

Contact Melissa Rubrecht, Director of Employee Relations, at 765-285-1823 for assistance.

People and Culture Services Administration Building (AD), Room G008 2000 University Avenue Muncie, IN 47306 8:00 a.m.-5:00 p.m. Monday-Friday Phone: [phone] Fax: [phone]