Student Engagement Coordinator

Ball State University; Muncie (IN); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Vacation days

Sick days

Holidays

Parental leave

Health insurance

Dental insurance

Retirement benefits

Tuition assistance

Job summary

Ball State University is seeking a Student Engagement Coordinator to support online student services, manage learner interactions, and provide administrative assistance to the Learner Experience Team in the Division of Online and Strategic Learning. The role emphasizes effective communication, technology-driven engagement, and collaboration across teams.

The position involves coordinating onboarding for online students, maintaining records in the CRM, and assisting with dual credit projects

Qualifications

• Associate's degree or equivalent.
• Over one year of related office and customer service experience.
• Bachelor's degree in office management or related field.
• Excellent written, telephone, and other verbal communication skills.
• Proficient use of Microsoft Office Suite and a customer relationship management tool.
• Additional years of administrative, supervision, and customer service experience.

Responsibilities

• Serve as a front-line contact for online students by answering phones, email, and chat.
• Update records in the CRM and assist with student recruitment databases.
• Supervise student employees and manage front-office coverage.
• Create and analyze reports impacting the Learner Experience team.
• Assist with onboarding of new online students.
• Support hiring processes and coordinate events with campus partners.
• Maintain confidential staff and student materials.
• Participate in division activities to promote best practices.
• Maintain regular attendance.

Skills

Communication skills

Customer service experience

Office organization

Education

Associate's degree or equivalent

Bachelor's degree

Tools

Microsoft Office

CRM tool

Job description

Position Title:

Student Engagement Coordinator

Compensation:

$15.00 - 16.26

Department:

Div of Online & Strategic Learning_C

Start Date:

10/05/2026

About this opportunity:

As a Division within Academic Affairs, we provide student services and administrative support to faculty and staff for the delivery of online education. Join a dynamic team dedicated to supporting the success and engagement of online learners through innovative communication and student-centered service.

The position plays a key role in enhancing the learner experience by leveraging technology, managing student interactions, and providing essential administrative and operational support. This position offers an opportunity to make a meaningful impact on student success while collaborating across teams in a fast-paced, mission-driven environment.

Candidates for searches must have current authorization to be employed in the United States without employer sponsorship.

What you'll do and what you'll bring:

Position Function: Contribute to the success and engagement of Ball State's online students by communicating effectively with students and staff; leverage technology and innovative strategies to enhance the learner experience; utilize the customer relationship system to enhance student engagement; assist high school students and contribute to projects within Ball State's Dual Credit Program, perform office management duties and provide administrative support for the Learner Experience Team and Division of Online and Strategic Learning.

Duties & Responsibilities:

• Serve as a point of contact and resource for online students by proactively and effectively communicating with students and staff by receiving in-person visitors and answering phones, e-mail, and chat; identify and resolve barriers to student engagement; leverage technology and take initiative to identify innovative strategies to enhance the learner experience.
• Provide administrative support to augment student engagement by providing timely adjustments to records within the customer relationship system; manage the student recruitment database; and use the University's student database to assist with student recruitment.
• Supervise student employees by planning, assigning, and delegating appropriate responsibilities and workload to ensure coverage for the front office and maintain a positive and pleasant environment at all times.
• Create, organize, analyze, and respond to reports impacting online students and the Learner Experience team; document, process, and disseminate information; assess reports for necessary tasks and assign those to student employees and the Learner Experience team.
• Manage online new student onboarding and orientation; update student records accordingly to reflect student status in the customer relationship system.
• Remain current on university policies and procedures affecting student and program success.
• Assist dual credit team with preparation of documents, course listings, newsletters, and handbook; provide support for communication with all stakeholders; and assist with data gathering for reporting purposes.
• Assist professional staff members with administrative duties related to hiring new employees such as submitting documentation, job postings, scheduling interviews, and communicating with candidates.
• Perform office management duties for the division; maintain and update digital files; lead coordination of team functions, luncheons, and special events including working with Facilities Planning and Management, University Catering, and other campus partners.
• Provide administrative assistance to staff in the division; including creating and editing correspondence, memos of understanding (MOUs), reports, and other student related materials while maintaining confidentiality.
• Fully participate with individual, team, and small group activities and efforts that promote best practices in the division.
• Proactively seek and accept other duties and responsibilities assigned to promote the mission and operation of the division and institution.
• Perform other related duties as assigned.
• Maintain regular and predictable attendance.

Minimum Qualifications:

• Associate's degree or equivalent.
• Over one year of related office and customer service experience.

Preferred Qualifications:

• Bachelor's degree in office management or related field.
• Excellent written, telephone, and other verbal communication skills.
• Proficient use of Microsoft Office Suite and a customer relationship management tool.
• Additional years of administrative, supervision, and customer service experience.

What we offer:

At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 10 to 24 vacation days, 12 sick days, and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected.

When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you.

Let's fly together toward a secure and prosperous tomorrow.

Curious about our excellent benefits package?

We have developed a calculator that show you the value of our core benefits. Select the Total Compensation Calculator - Staff (Exempt) and download our calculator spreadsheet.