Student Development Advisor

Universal Technical Institute, Inc.; Smyrna (GA); On-site; USD 91,693,000 - 103,155,000; Full time

Benefits offered by this job

Tuition Waiver

Paid Training

Paid Time Off

Retirement Matching

Parental Leave

Health Insurance

Vision Insurance

Dental Insurance

Pet Insurance

Health Plan Enrollment

Job summary

Universal Technical Institute, Smyrna campus is seeking a Student Development Advisor to act as the subject matter expert for Advanced Training on campus. You will build connections with students, employers, and departments in a fast-paced, collaborative environment, delivering engaging, compliant presentations to support enrollments.

Ideal candidates have 1-2 years in customer service and sales, strong verbal and written communication, and proficiency with Microsoft Office.

Qualifications

• Education: High School degree or GED required.
• Experience: 1-2 years of customer service experience required; 1-2 years of Sales experience required.
• Communication skills: Demonstrates strong verbal and written communication skills to effectively engage with students and stakeholders.
• Accountability skills: Willing to take ownership of, and identify, analyze and quickly resolve, complex issues.
• Technical Skills: Proficient in Microsoft Office programs with a strong understanding of their functionalities.
• Adaptability: Demonstrates flexibility in meeting the needs of students and groups to effectively convey information and address concerns related to Advanced Training.
• Interpersonal skills: Builds effective relationships, works independently, thrives in a fast-paced environment, demonstrates a customer-centric approach, self-motivated, highly organized, and maintains a high level of attention to detail and accuracy.

Responsibilities

• Promotes, markets, and recruits students for Advanced Training Programs by delivering engaging, informative, and compliant presentations to all students in both individual and group settings throughout the program. Provides guidance on career opportunities, shares the value proposition, and educates short-course students in core programs.
• Customer Service: Enhances the student experience by answering questions regarding Advanced Training Programs.
• Collaborative Mindset: Works closely with Advanced Training Managers, Student Development Advisors from other campuses, and other departments regularly
• Metrics: Drives outcomes related to Advanced Training metrics. Advises students regarding potential “downgrades” by addressing concerns and stressing the value proposition of completing an Advanced Training Program using persuasive skills
• Takes ownership of the Program Change and Graduate Re-Enroll process, including maintaining tracking logs for Program Changes and Graduate Re-Enrolls
• Events: Plans and coordinates Advanced Training Program Expos and other promotional events. Conducts student interviews to assess eligibility for Advanced Training Programs, initiates the application process, organizes electronic files, and schedules interviews for Advanced Training Managers.
• Other duties as necessary

Skills

Customer service

Sales

Communication skills

Accountability

Adaptability

Interpersonal skills

Education

High School degree or GED

Tools

Microsoft Office

Job description

Student Development Advisor

Job Locations

US-GA-Smyrna

ID

2026-10983

Type REG - Regular Employee

Overview

Our Student Development Advisors are the Advanced Training subject matter experts on the campus.

One should enjoy making connections with others and thrive in a fast-paced, collaborative, team environment. Proactively establishing relationships with students, employers, and other departments on campus is vital within this role. The ability to excel in challenging situations and deliver results consistently is crucial.

The Student Development Advisor performs activities in support of enrolling students in advanced training programs by having a friendly, warm demeanor and demonstrating a genuine interest in the needs and concerns of our students. One must be able to conduct engaging presentations and be an effective communicator in both verbal and written formats to be successful in this position. The ideal candidate will have a customer-focused, extroverted style that positively impacts individuals. In addition, an ideal candidate can quickly adapt to changing situations and utilize persuasive skills to address concerns.

What We Offer

• $32-$36 per hour
• Paid Training
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Responsibilities

• Responsibilities:
  • Promotes, markets, and recruits students for Advanced Training Programs by delivering engaging, informative, and compliant presentations to all students in both individual and group settings throughout the program. Provides guidance on career opportunities, shares the value proposition, and educates short-course students in core programs.
  • Customer Service: Enhances the student experience by answering questions regarding Advanced Training Programs.
  • Collaborative Mindset: Works closely with Advanced Training Managers, Student Development Advisors from other campuses, and other departments regularly
  • Metrics: Drives outcomes related to Advanced Training metrics. Advises students regarding potential “downgrades” by addressing concerns and stressing the value proposition of completing an Advanced Training Program using persuasive skills
  • Takes ownership of the Program Change and Graduate Re-Enroll process, including maintaining tracking logs for Program Changes and Graduate Re-Enrolls
  • Events: Plans and coordinates Advanced Training Program Expos and other promotional events. Conducts student interviews to assess eligibility for Advanced Training Programs, initiates the application process, organizes electronic files, and schedules interviews for Advanced Training Managers.
  • Other duties as necessary

Qualifications

• Education: High School degree or GED required.
• Experience
  • 1-2 years of customer service experience required
  • 1-2 years of Sales experience required
• Communication Skills: Demonstrates strong verbal and written communication skills to effectively engage with students and stakeholders.
• Accountability Skills: Willing to take ownership of, and identify, analyze and quickly resolve, complex issues.
• Technical Skills: Proficient in Microsoft Office programs with a strong understanding of their functionalities.
• Adaptability: Demonstrates flexibility in meeting the needs of students and groups to effectively convey information and address concerns related to Advanced Training.
• Interpersonal skills: Builds effective relationships, works independently, thrives in a fast-paced environment, demonstrates a customer-centric approach, self-motivated, highly organized, and maintains a high level of attention to detail and accuracy.

About Us

It’s all about reputation. 60 years of experience, trusted by 35+ industry-leading brands, 16 campuses, and 16 technical programs. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!

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