Student Connection & Achievement Manager, Roberto Hernandez Center

Universities of Wisconsin; Milwaukee (WI); On-site; USD 59,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Pension / retirement benefits

Job summary

The University of Wisconsin–Milwaukee is seeking a Student Connection & Achievement Manager for the Roberto Hernández Center. The role leads daily operations, supervises staff, and advances student engagement, belonging, and academic achievement among Latino/a/e students and other Center participants.

The position emphasizes assessment of programs, collaboration with campus partners, and community outreach to promote retention and success.

Qualifications

• Bachelor’s degree or higher in Higher Education, Education, Student Affairs, Social Work, Ethnic Studies, Public Administration, Human Services, or a related field.
• Three or more years of professional experience in higher education, student affairs, multicultural affairs, student success, community engagement, or a related field.
• Experience supervising staff.

Responsibilities

• Oversee daily operations of the Roberto Hernández Center and lead student services.
• Supervise, hire, train, and evaluate professional staff, graduate assistants, student employees, and interns.
• Develop assessment practices to evaluate program effectiveness and inform strategic decisions.

Skills

Leadership

Staff supervision

Assessment & program evaluation

Collaboration & partnerships

Education

Bachelor’s degree or higher in Higher Education, Education, Student Affairs, Social Work, Ethnic Studies, Public Administration, Human Services, or related field

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Position Title:

Student Connection & Achievement Manager, Roberto Hernandez Center

Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Student Affairs Manager

Job Duties:

What You Will Do: Reporting to the Assistant Vice Chancellor of Student Affairs, the Student Connection & Achievement Manager provides leadership for the daily operations, programs, services, and initiatives of the Roberto Hernández Center. The position advances student success by fostering engagement, belonging, leadership development, and academic achievement among Latino/a/e students and other students served by the Center. The Student Connection & Achievement Manager oversees the implementation and assessment of programs and services that support the Center’s mission, supervises professional and student staff, manages fiscal and operational resources, and develops collaborative partnerships across campus and within the community.

Major Responsibilities:

STUDENT ENGAGEMENT, DEVELOPMENT, AND PROGRAMMING 25%

• Develop, implement, and assess programs, services, and initiatives that promote student engagement, belonging, persistence, retention, and academic success.

• Lead the planning and execution of signature cultural and heritage programs, welcome programs, educational workshops and leadership programs, and community-building initiatives that support the mission of the Roberto Hernández Center.

• Facilitate opportunities for students to develop leadership skills, cultural awareness, personal growth, and community connections.

• Advise and support student organizations and student leaders affiliated with the Center.

• Collaborate with campus partners to support Welcome programs, orientation engagement, enrollment, retention, persistence, and graduation initiatives.

• Assess participation, student learning outcomes, and program effectiveness to guide continuous improvement efforts.

LEADERSHIP AND SUPERVISION 25%

• Provide leadership for the day-to-day operations of the Roberto Hernández Center.

• Recruit, hire, train, supervise, develop, and evaluate professional staff, graduate assistants, student employees, and interns.

• Foster a collaborative, student-centered, and team-oriented work environment.

• Establish performance expectations and support professional development opportunities that enhance staff effectiveness and growth.

• Delegate responsibilities and monitor progress toward departmental goals and objectives.

• Support divisional initiatives and participate in committees, work groups, and special projects as assigned.

STRATEGIC PLANNING, ASSESSMENT, AND STUDENT SUCCESS OUTCOMES 20%

• Develop and maintain assessment practices that evaluate program effectiveness, student engagement, and student success outcomes, identifying equity gaps affecting Latino/a/e students.

• Monitor retention and persistence trends, and other relevant student success indicators.

• Utilize assessment data to inform decision-making and improve services.

• Develop action plans based on student success data.

• Stay informed of emerging trends, best practices, and issues affecting Latino/a/e students

• Recommend programmatic and operational improvements that support student success and align with divisional priorities.

ADMINISTRATIVE AND FISCAL MANAGEMENT 20%

• Manage the daily operations of the Roberto Hernández Center.

• Develop, administer, and monitor departmental budgets, including Segregated University Fee allocations, foundation accounts, grants, and other funding sources.

• Ensure responsible stewardship of financial resources and compliance with institutional policies and procedures.

• Maintain knowledge of university policies, procedures, and regulations relevant to departmental operations.

• Prepare budget projections, expenditure analyses, and financial reports as needed.

• Identify and pursue opportunities for supplemental funding and external partnerships that support departmental initiatives.

COLLABORATION, COMMUNITY, AND FAMILY ENGAGEMENT 10%

• Develop and maintain relationships with local schools, community organizations, alumni, and families to strengthen pathways to enrollment, retention, and student success.

• Serve as the Roberto Hernández Center liaison to internal and external partners.

• Represent the Center at university and community events, meetings, and professional gatherings.

• Other duties, as assigned by supervisor

Key Job Responsibilities:

• May monitor the program budget and approve expenditures

• Plans, organizes, administers, and manages processes and operations related to assigned area(s) of responsibility

• Schedules logistics and secures resources to support the operational plans of the program or unit

• Serves as the program or unit liaison to internal and external stakeholder groups

• May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees

• Advises and enforces Institution policies related to services in Student Affairs

• Monitors, evaluates, and modifies processes, procedures, and/or standards, ensuring alignment with the Institution’s mission, values, goals, and objectives, as well as all local, state, and federal laws and regulations.

Department:

The Student Connection & Achievement Collective at the University of Wisconsin-Milwaukee (UWM) is looking for an energetic, organized, and detail-oriented professional to join a team in a dynamic, fast-paced, educational environment. The Roberto Hernandez Center (RHC) was founded in 1970 as the Spanish Speaking Outreach Institute with a mission to uplift and empower Latino/a students. Today, it proudly serves individuals from all backgrounds. We offer resources, programs, and community connections designed to foster success and belonging for everyone who walks through our doors.

Who We Are: UWM, a doctoral/research intensive university, is Wisconsin’s premier public urban university and offers a comprehensive liberal arts and professional education at the undergraduate and graduate level. UWM takes pride in being a student-centered institution that is deeply committed to diversity in its student body, faculty and staff, and programs. For more information, please visit our website at www.uwm.edu.

Compensation:

Starting annual salary between $59,000 - $62,000 (Final offer will be determined by experience, education and qualifications at the time of hire). This position also offers an excellent benefit package, including health insurance, paid sick leave, personal, vacation and legal holiday time off as well as contribution towards the cost of several other employee benefits, including a pension.

Required Qualifications:

• Bachelor’s degree or higher in Higher Education, Education, Student Affairs, Social Work, Ethnic Studies, Public Administration, Human Services, or a related field.

• Three or more years of professional experience in higher education, student affairs, multicultural affairs, student success, community engagement, or a related field.

• Experience supervising staff.

Preferred Qualifications:

• Master’s degree in Higher Education Administration, Student Affairs, Educational Leadership, Counseling, Social Work, Public Administration, or a related field.

• Experience leading a cultural center, student resource center, multicultural affairs office, or similar student-facing program or initiative.

• Experience building and maintaining collaborative relationships with students, faculty, staff, and community partners.

• Experience using assessment and other quantitative and qualitative data to inform strategic planning, program improvement, and organizational decision-making.

• Professional experience managing departmental or operational budgets.

• Ability to effectively communicate in both English and Spanish.

Reasonable Accommodations
Pursuant to university policy, UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact [e-mail] or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWMis a State agency and subject to Wisconsin’s Open Records Law.UWMwill not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy
Employment will require a criminal background check.UWMtakes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)
For theUWMAnnual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at [phone] for a paper copy.

Employment Authorization
In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.