Student Connection & Achievement Manager, Roberto Hernandez Center

IMDiversity; Milwaukee (WI); On-site; USD 59,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid sick leave

Pension

Job summary

The University of Wisconsin–Milwaukee’s Roberto Hernandez Center seeks a Student Connection & Achievement Manager to lead daily operations, programs, and services that foster belonging and academic success for Latino/a/e students and others. You will supervise staff, manage budgets, develop partnerships across campus and with community organizations, and assess programs to close equity gaps.

This role advances student achievement through leadership development, collaboration, and strategic

Qualifications

• Bachelor's degree or higher in a related field.
• Three+ years of professional experience in higher education or student affairs.
• Experience supervising staff.

Responsibilities

• Lead the daily operations of the Roberto Hernandez Center and its programs.
• Oversee staff and student staff supervision, development, and performance.
• Develop programs to promote student engagement, belonging, and academic success.
• Collaborate with campus partners and community organizations to support center initiatives.

Skills

Staff supervision

Assessment & planning

Communication skills

Education

Bachelor's degree or higher

Master's degree (Preferred)

Job description

Student Connection & Achievement Manager, Roberto Hernandez Center University of Wisconsin - Milwaukee Milwaukee, WI

Type: Full-Time

Category: Diversity, Equity, and Inclusion Services

Position Title:

Student Connection & Achievement Manager, Roberto Hernandez Center

Job Category: Academic Staff

Employment Type: Regular

Job Profile: Student Affairs Manager

Job Duties:

What You Will Do: Reporting to the Assistant Vice Chancellor of Student Affairs, the Student Connection & Achievement Manager provides leadership for the daily operations, programs, services, and initiatives of the Roberto Hernández Center. The position advances student success by fostering engagement, belonging, leadership development, and academic achievement among Latino/a/e students and other students served by the Center. The Student Connection & Achievement Manager oversees the implementation and assessment of programs and services that support the Center's mission, supervises professional and student staff, manages fiscal and operational resources, and develops collaborative partnerships across campus and within the community.

Major Responsibilities:

STUDENT ENGAGEMENT, DEVELOPMENT, AND PROGRAMMING 25%

• Develop, implement, and assess programs, services, and initiatives that promote student engagement, belonging, persistence, retention, and academic success.
• Lead the planning and execution of signature cultural and heritage programs, welcome programs, educational workshops and leadership programs, and community-building initiatives that support the mission of the Roberto Hernández Center.
• Facilitate opportunities for students to develop leadership skills, cultural awareness, personal growth, and community connections.
• Advise and support student organizations and student leaders affiliated with the Center.
• Collaborate with campus partners to support Welcome programs, orientation engagement, enrollment, retention, persistence, and graduation initiatives.
• Assess participation, student learning outcomes, and program effectiveness to guide continuous improvement efforts.

LEADERSHIP AND SUPERVISION 25%

• Provide leadership for the day-to-day operations of the Roberto Hernández Center.
• Recruit, hire, train, supervise, develop, and evaluate professional staff, graduate assistants, student employees, and interns.
• Foster a collaborative, student-centered, and team-oriented work environment.
• Establish performance expectations and support professional development opportunities that enhance staff effectiveness and growth.
• Delegate responsibilities and monitor progress toward departmental goals and objectives.
• Support divisional initiatives and participate in committees, work groups, and special projects as assigned.

STRATEGIC PLANNING, ASSESSMENT, AND STUDENT SUCCESS OUTCOMES 20%

• Develop and maintain assessment practices that evaluate program effectiveness, student engagement, and student success outcomes, identifying equity gaps affecting Latino/a/e students.
• Monitor retention and persistence trends, and other relevant student success indicators.
• Utilize assessment data to inform decision-making and improve services.
• Develop action plans based on student success data.
• Stay informed of emerging trends, best practices, and issues affecting Latino/a/e students
• Recommend programmatic and operational improvements that support student success and align with divisional priorities.

ADMINISTRATIVE AND FISCAL MANAGEMENT 20%

• Manage the daily operations of the Roberto Hernández Center.
• Develop, administer, and monitor departmental budgets, including Segregated University Fee allocations, foundation accounts, grants, and other funding sources.
• Ensure responsible stewardship of financial resources and compliance with institutional policies and procedures.
• Maintain knowledge of university policies, procedures, and regulations relevant to departmental operations.
• Prepare budget projections, expenditure analyses, and financial reports as needed.
• Identify and pursue opportunities for supplemental funding and external partnerships that support departmental initiatives.

COLLABORATION, COMMUNITY, AND FAMILY ENGAGEMENT 10%

• Develop and maintain relationships with local schools, community organizations, alumni, and families to strengthen pathways to enrollment, retention, and student success.
• Serve as the Roberto Hernández Center liaison to internal and external partners.
• Represent the Center at university and community events, meetings, and professional gatherings.

Other duties, as assigned by supervisor

Key Job Responsibilities:

• May monitor the program budget and approve expenditures
• Plans, organizes, administers, and manages processes and operations related to assigned area(s) of responsibility
• Schedules logistics and secures resources to support the operational plans of the program or unit
• Serves as the program or unit liaison to internal and external stakeholder groups
• May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees
• Advises and enforces Institution policies related to services in Student Affairs
• Monitors, evaluates, and modifies processes, procedures, and/or standards, ensuring alignment with the Institution's mission, values, goals, and objectives, as well as all local, state, and federal laws and regulations.

Department:

The Student Connection & Achievement Collective at the University of Wisconsin-Milwaukee (UWM) is looking for an energetic, organized, and detail-oriented professional to join a team in a dynamic, fast-paced, educational environment. The Roberto Hernandez Center (RHC) was founded in 1970 as the Spanish Speaking Outreach Institute with a mission to uplift and empower Latino/a students. Today, it proudly serves individuals from all backgrounds. We offer resources, programs, and community connections designed to foster success and belonging for everyone who walks through our doors.

Who We Are: UWM, a doctoral/research intensive university, is Wisconsin's premier public urban university and offers a comprehensive liberal arts and professional education at the undergraduate and graduate level. UWM takes pride in being a student-centered institution that is deeply committed to diversity in its student body, faculty and staff, and programs. For more information, please visit our website at www.uwm.edu.

Compensation:

Starting annual salary between $59,000 - $62,000 (Final offer will be determined by experience, education and qualifications at the time of hire). This position also offers an excellent benefit package, including health insurance, paid sick leave, personal, vacation and legal holiday time off as well as contribution towards the cost of several other employee benefits, including a pension.

Required Qualifications:

• Bachelor's degree or higher in Higher Education, Education, Student Affairs, Social Work, Ethnic Studies, Public Administration, Human Services, or a related field.
• Three or more years of professional experience in higher education, student affairs, multicultural affairs, student success, community engagement, or a related field.
• Experience supervising staff.

Preferred Qualifications:

• Master's degree in Higher Education Administration, Student Affairs, Educational Leadership, Counseling, Social Work, Public Administration, or a related field.
• Experience leading a cultural center, student resource center, multicultural affairs office, or similar student-facing program or initiative.
• Experience building and maintaining collaborative relationships with students, faculty, staff, and community partners.
• Experience using assessment and other quantitative and qualitative data to inform strategic planning, program improvement, and organization decision-making.
• Professional experience managing departmental or operational budgets.
• Ability to effectively communicate in both English and Spanish.