Student Computer Operator WORK STUDY

University of Utah; Salt Lake City (UT); On-site; USD 17,000 - 25,000; Part time

Job summary

University of Utah is seeking a Student Computer Operator to join the SYSTECH team supporting the College of Nursing. The role offers hands-on IT support for faculty, staff, and students, including desktops, laptops, AV gear, and Zoom rooms, with work-study funding and a 2-hour daily shift expectation during business hours.

As a student employee, you will gain practical experience in technical support, reporting, and documentation while collaborating with a campus IT operations team on a

Qualifications

• AV equipment and video conferencing experience preferred.
• Experience with telephone customer service.
• Windows 10/11 and Mac OS experience.
• Strong interpersonal communication and troubleshooting skills.

Responsibilities

• Provides customer service and assists users with specialized software.
• Creates reports, documents and how-to articles.
• Notifies appropriate technical groups of errors or equipment malfunctions requiring more advanced troubleshooting and analysis.
• Provide technical support for faculty and staff
• Monitor and troubleshoot classroom and AV technology
• Process IT inventory
• Deploy and setup IT equipment
• Other projects as assigned

Skills

AV equipment

Customer service

Windows 10/11

Mac OS

Interpersonal communication

Troubleshooting

Job description

Job Summary

Join the Systems and Technology ( SYSTECH ) team that supports the State of Utah’s flagship College of Nursing at the University of Utah.

SYSTECH prides itself on providing state‑of‑the‑art support, creating innovative solutions, and fostering growth for each employee.

This is a non‑benefitted student work study position.

Only students with Federal Work Study funds will be accepted.

The position works in the College of Nursing building and supports other building and departments on campus.

As a Student Computer Operator at SYSTECH, you gain valuable experience to advance your skillset and future career path.

We believe in creating space on the team to rethink processes and create new solutions to old problems.

The Student Computer Operator reports to the IT Manager and will be a SYSTECH’s ops team member.

Scope of work includes supporting faculty and staff that utilize computer and AV technology.

The individual in this position works closely with other members of the SYSTECH team to provide technology support for the College via ticketing system or zoom room.

Technology Areas of support include:

Windows and Apple desktops, laptops, mobile devices

• AV equipment
• Operating systems and software
• Zoom Meetings

The SYSTECH ops team also provides synchronous virtual meeting and class spaces to faculty, staff, and students using Zoom and other technologies.

Other IT responsibilities as assigned.

This position is not responsible for providing patient care.

*Student must have WORK STUDY funding available, check with the Financial Aid Office if you’re unsure.

Responsibilities

• Provides customer service and assists users with specialized software.
• Creates reports, documents and how-to articles.
• Notifies appropriate technical groups of errors or equipment malfunctions requiring more advanced troubleshooting and analysis.
• Provide technical support for faculty and staff
• Monitor and troubleshoot classroom and AV technology
• Process IT inventory
• Deploy and setup IT equipment
• Other projects as assigned

Minimum Qualifications

Preferences

Preferred but NOT required:

• Experience with AV equipment and video conferencing
• Experience with telephone customer service (e.g. information services, help desk, customer support).
• Windows 10/11 and Mac OS experience
• Interpersonal communication and troubleshooting skills

Additional Information

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security‑related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• Have you been awarded and have you accepted a Federal Work-Study Award for the current year? If no, do not submit this application.
  • No
  • Yes
• Are you willing to work at least 2‑hour‑minimum shifts during business hours (Mon-Fri, 8AM-5PM) various times per week?
  • Yes
  • No
• Are you available to work up to 40 hours per week during this summer semester? This would be a temp schedule, and this question is for schedule planning purposes only.
  • Yes
  • No
• Are you available to work more than 20 hours/week during summer semester? Please outline your likely hours available if possible, i.e.; Mon: Tues: Wed: Thurs Fri:

  (Open Ended Question)

Required Documents

• Resume

Optional Documents

• Cover Letter
• Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
• Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: [phone] By Email: [e-mail]