Student Classroom Technology Assistant

Millersville University; Millersville (Lancaster County); On-site; USD 17,000 - 19,000; Part time

Job summary

Millersville University is seeking a Student Classroom Technology Assistant to provide hands-on support for classroom technology, audiovisual equipment, and instructional spaces across campus.

Working under the Classroom Technology team, you will assist with classroom calls, equipment setup, preventative maintenance, inventory management, and technology-related projects to help ensure classrooms are ready for teaching and learning.

Qualifications

• Current Millersville University student in good academic standing.
• Strong customer service and communication skills.
• Ability to work independently and follow instructions.
• Basic familiarity with Windows computers and common technology devices.
• Ability to learn new technologies and troubleshooting procedures.
• Dependable, punctual, and willing to work as part of a team.
• Ability to lift and move equipment weighing up to 30 pounds.

Responsibilities

• Respond to classroom technology service requests under the direction of full-time staff.
• Assist with setting up, testing, and verifying classroom equipment, including classroom computers, projectors and displays, document cameras, wireless presentation systems, audio systems, and video conferencing equipment.
• Perform classroom readiness checks before the start of semesters and during academic breaks.
• Assist with installation, replacement, and relocation of classroom technology equipment.
• Help transport, inventory, organize, and store technology equipment and supplies.
• Perform basic troubleshooting of classroom technology issues and elevate complex problems to professional staff.
• Assist with cable management, equipment labeling, and workspace organization.
• Document work completed and provide status updates to supervisors.
• Support technology refresh projects, classroom upgrades, and special events as assigned.
• Follow university safety practices and departmental procedures while handling equipment.

Skills

Customer service

Communication

Independent work

Willingness to learn

Punctual and dependable

Teamwork

Physical lifting ability

Tools

Windows OS

Microsoft 365

Job description

Position Information

Requisition Number

Requisition Number Stu841P

Position Type

Position Type Student Worker

Department

Department Department of Student Workers

Job Title

Classification

Classification Student Worker

Pay Rate

Pay Rate Starting rate $12/hr

Position Summary Information

Hours per week Flexible

Days Worked

Days Worked 7

Position Summary

The Student Classroom Technology Assistant provides hands-on support for classroom technology, audiovisual (AV) equipment, and instructional spaces across campus. Working under the guidance of the Classroom Technology team, the student employee assists with classroom calls, equipment setup, preventative maintenance, inventory management, and technology-related projects to help ensure classrooms are ready for teaching and learning.

This position offers valuable experience in technology support, audiovisual systems, troubleshooting, customer service, and campus operations.

Essential Duties and Responsibilities

• Respond to classroom technology service requests under the direction of full-time staff.
• Assist with setting up, testing, and verifying classroom equipment, including:
  • Classroom computers
  • Projectors and displays
  • Document cameras
  • Wireless presentation systems
  • Audio systems
  • Video conferencing equipment
• Perform classroom readiness checks before the start of semesters and during academic breaks.
• Assist with installation, replacement, and relocation of classroom technology equipment.
• Help transport, inventory, organize, and store technology equipment and supplies.
• Perform basic troubleshooting of classroom technology issues and elevate complex problems to professional staff.
• Assist with cable management, equipment labeling, and workspace organization.
• Document work completed and provide status updates to supervisors.
• Support technology refresh projects, classroom upgrades, and special events as assigned.
• Follow university safety practices and departmental procedures while handling equipment.

Required Qualifications

• Current Millersville University student in good academic standing.
• Strong customer service and communication skills.
• Ability to work independently and follow instructions.
• Basic familiarity with Windows computers and common technology devices.
• Ability to learn new technologies and troubleshooting procedures.
• Dependable, punctual, and willing to work as part of a team.
• Ability to lift and move equipment weighing up to 30 pounds.

Preferred Qualifications

• Interest in Information Technology, Computer Science, Engineering Technology, Media Arts, or a related field.
• Experience with classroom technology, audiovisual equipment, PC troubleshooting, or technical support.
• Familiarity with Microsoft 365 applications.
• Experience working in a customer service environment.

Job Duties

Students in this role may gain experience in:

• Technology troubleshooting
• Classroom and AV support
• Incident and ticket management
• Inventory control
• Equipment installation and configuration
• Team collaboration
• Professional workplace communication

Work Schedule

• Flexible schedule based on class availability and departmental needs.
• Additional hours may be available during semester startup, classroom refresh projects, and special technology initiatives.

Working Conditions and Physical Effort

• Ability to bend, kneel, climb short ladders, and work around classroom equipment.
• Ability to lift, carry, and move technology equipment and supplies.

Required fields are indicated with an asterisk (*).

• * Are you currently attending Millersville University or will be at the time of employment?
  • Yes
  • No
• * What days/hours are you available to work?

  (Open Ended Question)

• * What is your current major/minor?

  (Open Ended Question)

• * Do you have a valid drivers license?
  • Yes
  • No
• * Are you currently on Millersville University Student Payroll?
  • YES - I have another job on campus and am in the student payroll system.
  • IN PROCESS - I am in the process of completing new hire paperwork with the Student Payroll Office for another job on campus.
  • No.