Student Care Navigator & Case Manager

University of Georgia; Athens (GA); On-site; USD 43,000 - 58,000; Full time

Job summary

University of Georgia in Athens, GA is seeking a Student Affairs Case Manager-General Case Management to provide individualized assessment and coordinated support for students with complex needs. You will collaborate with campus partners, manage a high-volume caseload, and ensure privacy and policy compliance.

The role requires a Bachelor's degree (or equivalent) and a a Master’s in Higher Education/Student Affairs/Social Work, plus experience with electronic case management systems.

Qualifications

• Bachelor's degree in a related field or equivalent.
• Master's degree in Higher Education, Student Affairs, Social Work, or related field.
• Experience managing electronic case management or database systems such as Advocate Symplicity.

Responsibilities

• Conduct individualized assessments to evaluate risk, stability, and need for intervention.
• Develop and implement individualized, multi-faceted support plans coordinating campus departments and community providers.
• Manage an active caseload up to ~60 cases per week, prioritizing by acuity and impact.
• Coordinate cross-functional teams to remove barriers to student well‑being and academic success.
• Maintain confidential case documentation compliant with FERPA and university policies.

Skills

Case management experience

Interpersonal skills

Organizational skills

Policy interpretation

Education

Bachelor's degree or equivalent

Master's degree in Higher Education / Student Affairs / Social Work

Tools

Advocate Symplicity

Database systems

Job description

University of Georgia in Athens, GA is seeking a Student Affairs Case Manager-General Case Management to provide individualized assessment and coordinated support for students with complex needs. You will collaborate with campus partners, manage a high-volume caseload, and ensure privacy and policy compliance.

The role requires a Bachelor's degree (or equivalent) and a a Master’s in Higher Education/Student Affairs/Social Work, plus experience with electronic case management systems.