Student Business Services Coordinator

Florida Polytechnic University; United States; On-site; USD 26,000 - 37,000; Full time

Job summary

Florida Polytechnic University is seeking a Student Business Services Coordinator to oversee student accounts, billing, receivables, cashiering, and payment plans. You will support Treasury Management and Auxiliary Services, answer questions, and guide students and parents on ledgers, meal plans, and policies.

The role emphasizes accurate handling of funds, confidentiality under FERPA/SOX, and collaboration with the Bursar and other offices.

Qualifications

• 1–2 years of college experience, preferably in business administration or accounting.
• 1–2 years of accounting experience, preferably in an office setting.
• Two or more years of work experience in banking, and/or higher education.
• Two or more years of experience in customer services, such as retail, hospitality, or food service.

Responsibilities

• Accepts checks and credit card transactions in accordance with established procedures.
• Receives and records funds deposited for safekeeping by students, departments, and organizations.
• Processes and maintains electronic files necessary to generate daily reports.
• Balances and reconciles checks/credit card receipts daily, and investigates discrepancies.
• Assists with rules, policies, and procedures related to payment‑related transactions and directs people to proper offices.
• Oversees and delegates responsibilities to Cashier and/or Student Worker(s) under the leadership of the Assistant Director of University Receivables.
• Retrieves student account information regarding inquiries via software applications such as class schedules, statements of account, refund inquiries, and installment plan payment schedules.
• Verifies and researches data on registration, payment, and refund status.
• Assists with payment processing of tuition and related fees.
• Assists in collection activities for delinquent accounts.
• Acts as liaison to Treasury Management and Auxiliary Services.
• Prepares accounts receivables reports.
• Oversees payment plan program for tuition and meal plans.
• Consults with parents and students on accounts and payment plans.
• Performs other duties as assigned.

Skills

Accounting basics

Customer service

Microsoft Office

FERPA compliance

SOX compliance

Data entry

Communication

Education

Some college

Associate's degree preferred

Tools

Excel (Microsoft)

Accounts receivable software

Billing software

Job description

Make a difference at one of Florida’s premier institutions for education in science, technology, engineering, and math (STEM). Florida Polytechnic University, ranked the No. 1 public college in the region by U.S. News and World Report, offers a unique working environment that encourages faculty and staff to be part of a culture that prizes collaboration, innovation, and the willingness to go above and beyond to ensure our students and University succeed. Florida Poly offers a small campus academic environment where students form connections with their faculty and peers as they pursue high-value degrees in engineering and applied sciences. The University is equipped with cutting‑edge facilities and equipment and two award‑winning, architecturally distinct academic buildings. Its evolving curriculum, designed to meet the needs of industry and provide a life‑long educational foundation for students, has helped the institution grow in prominence since its opening in 2014. Florida Poly’s deliberately small classes, affordability, and outstanding graduate outcomes have helped it earn recognitions such as being named a top value school, in the top 25 nationally for affordability, and in the top five best universities in the South for tech students. Accredited by ABET and SACSCOC, Florida Poly is educating some of the brightest minds in Florida and attracting standout talent from across the nation.

JOB TITLE Student Business Services Coordinator

JOB DESCRIPTION SUMMARY

The position is responsible for overseeing the overall operations of student business services, including billing and receivables, cashiering, payment plans, collections and internal processes. The Bursar is responsible for providing excellent customer service to various customers at the service desk. This position supports Treasury Management and Auxiliary Services with the receipt, disbursement, and recording of University funds, along with answering questions regarding student ledgers, parking, student ID cards, meal plans, general University inquiries, directions, and institutional policies and procedures.

JOB DESCRIPTION RESPONSIBILITIES

• Accepts checks and credit card transactions in accordance with established procedures.
• Receives and records funds deposited for safekeeping by students, departments, and organizations.
• Processes and maintains electronic files necessary to generate daily reports.
• Balances and reconciles checks/credit card receipts daily, as well as investigates, resolves, and documents any discrepancies.
• Assists with rules, policies, and procedures related to payment‑related transactions and directs people to proper offices, as appropriate, to seek resolution of problems beyond the information available to the cashier.
• Oversees and delegates responsibilities to Cashier and/or Student Worker(s) under the leadership of the Assistant Director of University Receivables.
• Retrieves student account information regarding inquiries via software applications such as class schedules, statements of account, refund inquiries, and installment plan payment schedules.
• Verifies and researches data on registration, payment, and refund status.
• Assists with payment processing of tuition and related fees.
• Assists in collection activities for delinquent accounts.
• Acts as liaison to Treasury Management and Auxiliary Services.
• Prepares accounts receivables reports.
• Oversees payment plan program for tuition and meal plans.
• Consults with parents and students on accounts and payment plans.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

Working knowledge of accounting principles and practices. Must be comfortable reviewing and explaining student ledgers. Ability to effectively use interpersonal communications, organizational, and planning skills with attention to detail and follow through. Ability to maintain confidentiality and compliance with FERPA and SOX regulations. Ability to establish and maintain effective working relationships. Experience in handling money with exact accuracy. Must be proficient with Microsoft Word and Microsoft Excel, and with standard office software applications. Must be comfortable with using multiple software applications. Proficiency in assembling and organizing data for use in records and reports. Ability to interact effectively with diverse groups of people. Ability to provide excellent customer service to internal and external customers with a positive attitude. Ability to multitask in a fast‑paced environment.

MINIMUM QUALIFICATIONS

• 1-2 years of college experience, preferably in business administration or accounting.
• 1-2 years of accounting experience, preferably in an office setting.
• Two or more years of work experience in banking, and/or higher education.
• Two or more years of experience in customer services, such as retail, hospitality, or food service.
• In lieu of a degree, any appropriate combination of relevant education, experience, and/or certifications may be considered.

PREFERRED QUALIFICATIONS

• Associate's Degree preferred.

REQUIRED LICENSES, CERTIFICATIONS, AND/OR OTHER SPECIFIC REQUIREMENTS OF LAW

• Must possess a valid driver’s license.
• This position requires a criminal background check.
• This position is subject to federal and state privacy regulations.

NORMAL WORK SCHEDULE

This position is hourly, non‑exempt. The normal work schedule is in person (not remote), Monday–Friday, 8:00 a.m.– 5:00 p.m. However, occasional overtime (weekends and evenings) may be required.

TARGET HIRING SALARY

$22.95 hourly

LOCATION/WORK MODEL

Full-time/On-site

DIVERSITY STATEMENT

Florida Polytechnic University is an equal opportunity/equal access institution. It is the policy of the Board of Trustees to provide equal opportunity for employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and others affiliated with the University) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status or genetic information. Employment is contingent upon eligibility to work in the US. An appointment is not final until proof is provided.

To report sex discrimination, including sexual harassment under Title IX please contact our Title IX Coordinator, 4700 Research Way, ASC East, Lakeland, FL 33805, email: [e-mail], call: 863‑874‑8484, or our online report form.

FLORIDA POLY BENEFITS INFORMATION

Florida Poly qualified employees have the opportunity to take advantage of a variety of health benefits (through the State of Florida) to help meet their specific needs, as well as the needs of their family. This comprehensive coverage includes flexible spending accounts, medical and life insurance, and worker's compensation. Health benefits are administered through People First, on behalf of the State of Florida, as pre‑tax insurance plans. People First handles all new hire enrollments, coverage changes, premium administration, and dependent eligibility. Their Service Center is staffed Monday through Friday, from 8a.m.–6p.m. EST, at 1-866-663-4735.

RETIREMENT

Florida Poly offers great options for retirement. From the required selection of a state plan to additional voluntary retirement plans, our employees have many opportunities to save and prepare for their future.

OTHER BENEFITS

Discounts & Perks Annual Leave To help promote work‑life balance, Florida Poly provides a generous leave program, which includes paid time off and paid holidays. Qualified employees may accrue 22 days of annual leave. In addition, the University observes the holidays listed in our University Holidays policy FPU‑1.008. Sick Leave Qualified employees may also accrue 12 days of annual sick leave and participate in our Sick Pool Program.

Employee Assistant Program (EAP)

EXPLORE LAKELAND FLORIDA Conveniently located along I-4 between Tampa and Orlando, Lakeland is home to Florida Polytechnic University and many other businesses and attractions.

About Florida Polytechnic University

Florida Polytechnic University, started as a university of engineering and technology, is designed to be different so that graduates possess the talent and job‑ready skills to stand out from the crowd. While other top engineering schools in Florida have centers of innovation, Florida Poly was established on April 20, 2012, as a wholly innovative university dedicated to the principle that innovation occurs when research and creativity are applied to real‑world challenges. Florida’s only public university for engineering and technology dedicated to science, technology, engineering and mathematics (STEM) was created to be both a rigorous academic institution and a powerful resource for high‑tech industries.