Service Desk Co-op Student

University of Cincinnati; Cincinnati (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

University of Cincinnati invites applications for multiple vacancies of the same IT Service Desk Co-op role. Co-ops will handle a broad range of technical issues and contribute to documentation while supporting daily operations.

This on-campus role is 40 hours per week. UC is an E-Verify employer and offers exposure to real-world IT service delivery within a large public research university environment.

Qualifications

• Co-op employment must be related to some phase of the field of study in which the student is engaged, and diversified to afford a range of experience.
• Co-op students must meet the enrollment requirement for the entire quarter.

Responsibilities

• Encompasses student worker roles as a backup option/escalation if student worker is unavailable or in need of help
• Oversee operations to ensure smooth business continuity
• Initiate warranty repair requests
• Perform office moves and hardware setups
• Provide discretionary overrides for loaner request

Job description

You are invited to apply to be considered for one of multiple vacancies of the same position.

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called "the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu.

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC's success.

Primary Duties

Focused on maintaining consistent daily operations at the IT Service Desk, Service Desk Co-ops handle a broader range of technical issues while contributing to documentation and improvements that support the overall desk. 40 hours a week.

Roles and Responsibilities

• Encompasses student worker roles as a backup option/escalation if student worker is unavailable or in need of help
• Oversee operations to ensure smooth business continuity
• Initiate warranty repair requests
• Perform office moves and hardware setups
• Provide discretionary overrides for loaner request

Minimum Requirements

Co-op employment must be related to some phase of the field of study in which the student is engaged, and diversified to afford a range of experience. Co-op students must meet the enrollment requirement for the entire quarter.

UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. for a list of acceptable documents.

As a UC student employee of an Ohio public institution, you will not contribute to the federal Social Security system, other than contributions to Medicare.

Hourly Pay Rate:

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

REQ: 104590