Student Associate - DTS Electronic Classroom Support

University of Cincinnati; Cincinnati (OH); On-site; USD 16,531 - 20,664; Part time

Job summary

The University of Cincinnati is looking for a Student Associate for DTS Electronic Classroom Support. You'll provide essential technical assistance, troubleshoot classroom technology, and support various administrative tasks.

This role requires basic IT knowledge and enrollment in a secondary or post-secondary institution. Ideal candidates must be at least 16 years old and possess a High School Diploma or GED. Experience in customer service and professionalism is crucial.

Qualifications

• Must be at least 16 years of age.
• Enrolled at a post-secondary institution or secondary school.
• Enrolled at least part-time (one or more credit hours).

Responsibilities

• Provide first-tier user support for classrooms.
• Assist with classroom checklist procedures.
• Troubleshoot and replace AV/IT equipment.
• Perform supervisor-assigned tasks.
• Conduct in-person orientations for end users.

Skills

Basic IT knowledge

Education

High School Diploma or GED

Job description

Student Associate – DTS Electronic Classroom Support

Seeking students to support electronic classroom technology by providing technical assistance, troubleshooting, and administrative support to classroom users.

Primary Responsibilities

• Provide first‑tier user phone, remote, and in‑person support for classrooms supported by ECSS.
• Assist with classroom checklist procedures.
• Troubleshoot and replace AV/IT equipment.
• Perform supervisor‑assigned tasks.
• Assist with room system and equipment upgrades in collaboration with the AV installation team.
• Provide in‑person orientations for end users.
• Perform a variety of administrative, operational, or program support tasks assigned by the department.
• Assist in daily office or departmental activities, including data entry, filing, customer service, and communications.
• Support departmental projects, events, and initiatives that enhance university programs or community engagement.
• Operate standard office equipment and software applications in the performance of assigned duties.
• Maintain confidentiality of student, departmental, and institutional information in accordance with university policies.
• Demonstrate professionalism, reliability, and a commitment to providing quality service.
• Perform related duties based on departmental need.

Qualifications

• Basic IT knowledge.
• High School Diploma or GED.
• Enrolled at a post‑secondary institution or secondary school.
• Enrolled at least part‑time (one or more credit hours if at a post‑secondary institution), or will be a registered student during the next academic term.
• Must be at least 16 years of age.

UC is an E‑Verify employer.

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.