Student Assistant - Platforms & Technology

State-of-Michigan; Lansing (MI); On-site; USD 25,000 - 35,000; Part time

Job summary

The Michigan Lottery is seeking a dependable Student Assistant to support the Technical Support team with workstation support and various administrative tasks.

You will assist in logging help desk calls, maintaining documentation, and responding to emails and phone calls as needed, while upholding high ethical standards and customer service excellence.

Qualifications

• Currently enrolled in high school, vocational/technical school, or post-secondary education.
• No minimum experience required.
• Public sector background check may be required.

Responsibilities

• Assist with workstation support for team and users.
• Perform administrative tasks as needed.
• Provide customer service functions and respond to inquiries.
• Log help desk calls and maintain documentation.
• Respond to emails and phone calls as part of daily duties.

Skills

Workstation support

Administrative tasks

Customer service

Help desk logging

Documentation maintenance

Email and phone support

Education

Enrolled in high school or equivalent

Job description

The Michigan Lottery is looking for a dependable, honest, motivated, and hardworking individual with a positive attitude and strong ethical standards to join our team!

The Michigan Lottery was established under the authority of Public Act 239 of 1972 to generate funds to support Michigan’s public-school system and generates revenue through the sale of Lottery tickets at retail locations and over the internet. Profits from lottery revenue are used to supplement state education programs.

The Student Assistant will be responsible for assisting the Technical Support team with workstation support, various administrative support tasks and customer service functions based on operational needs. Additionally, the student will assist in the logging of help desks calls, maintenance of documentation and responding to emails and phone calls.

Position Description

View the job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/S/StudentAssistant.pd

The Michigan State Lottery is proud to be a Michigan Veteran's Affairs Agency Gold Level Veteran Friendly Employer.

The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

Education

Current enrollment in high school, vocational or technical school, or post-secondary educational institution.

Experience

No specific type or amount is required.

To be considered for this position, you must submit to the following initial background check requirement(s). In accordance with Civil Service Regulation 2.07, you may be sanctioned from applying to positions with the State of Michigan, permanently or up to (3) three years, should you fail to pass/submit to the pre-employment drug test. Under Civil Service Regulation 3.06, you may be sanctioned from applying to positions with the State of Michigan, if you make any false statements or omissions of a material fact during the selection process. Civil Service Rule 2-7 requires that all persons who are not currently state employees submit to and pass a pre-employment drug test. This urine sample test must be administered within 24 hours, or your offer may be rescinded. An applicant must remain at the testing site until the testing process is completed and permitted up to 3 hours to provide a sufficient specimen. It is considered a refusal to test if an applicant fails to provide a sufficient amount of urine for a drug test within the allowed time. Positions within the Bureau of State Lottery will require a criminal history background check.