Student Assistant - Retailer Services

State of Michigan; Lansing (MI); On-site; USD 12,000 - 24,000; Part time

Job summary

The Michigan Lottery seeks a dependable, honest, and motivated Student Assistant to join the Retailer Services team on-site in Lansing, Michigan. This entry position supports a wide range of retailer needs and helps ensure smooth operation of lottery services.

You will assist retailers, suppliers and customers, answer the 800-number, and support Departmental Technicians with daily duties. Background checks and pre-employment drug testing are required where applicable.

Qualifications

• Current enrollment in high school, vocational or technical school, or post-secondary educational institution.

Responsibilities

• Serves as a member of the Retailer Services team providing support to the 800 phone line for the Bureau, assisting over 10,000 Lottery Retailers with services including ticket validations, equipment issues, adjustments, and more.
• Assists Departmental Technicians in daily duties and interacts with retailers, suppliers and customers to determine service needs.

Job description

The Michigan Lottery is looking for a dependable, honest, motivated, and hardworking individual with a positive attitude and strong ethical standards to join our team!

The Michigan Lottery was established under the authority of Public Act 239 of 1972 to generate funds to support Michigan’s public-school system and generates revenue through the sale of Lottery tickets at retail locations and over the internet. Profits from lottery revenue are used to supplement state education programs.

This position serves as a member of the Retailer Services team providing support to the 800 phone line for the Bureau providing a variety of services for over 10,000 Lottery Retailers throughout Michigan. Interviews retailers, suppliers and other customers to determine the type of service needed (e.g. ticket validations, procedures, equipment malfunctions, cancelations, commissions, electronic transfers, license applications, adjustments, etc). Also assists Departmental Technicians in their daily duties.

Position Description

View the job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/S/StudentAssistant.pd

The Michigan State Lottery is proud to be a Michigan Veteran's Affairs Agency Gold Level Veteran Friendly Employer.

The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

Education

Current enrollment in high school, vocational or technical school, or post-secondary educational institution.

Experience

No specific type or amount is required.

To be considered for this position, you must submit to the following initial background check requirement(s). In accordance with Civil Service Regulation 2.07, you may be sanctioned from applying to positions with the State of Michigan, permanently or up to (3) three years, should you fail to pass/submit to the pre-employment drug test. Under Civil Service Regulation 3.06, you may be sanctioned from applying to positions with the State of Michigan, if you make any false statements or omissions of a material fact during the selection process. Civil Service Rule 2-7 requires that all persons who are not currently state employees submit to and pass a pre-employment drug test. This urine sample test must be administered within 24 hours, or your offer may be rescinded. An applicant must remain at the testing site until the testing process is completed and permitted up to 3 hours to provide a sufficient specimen. It is considered a refusal to test if an applicant fails to provide a sufficient amount of urine for a drug test within the allowed time. Positions within the Bureau of State Lottery will require a criminal history background check.