Student Assistant - Loan Program Support (San Diego, CA)

Theuniversityunion; San Diego (CA); On-site; USD 25,000 - 33,000; Part time

Job summary

University Enterprises, Inc. is seeking a part-time student assistant to support the California Department of Financial Protection & Innovation’s Student Loan Program.

The role provides exposure to a public-sector environment and direct support to the Student Loan Servicing Ombudsperson, helping borrowers navigate repayment options, rights, and protections. The position is part-time, off-campus, non-benefited, with a flexible schedule and a requirement to reside in California for the duration of

Qualifications

• Must be enrolled in at least six-semester units or nine quarter units (undergrad) or four-semester/ six quarter units (grad).
• Ability to provide high level customer service to California student loan borrowers.
• Ability to communicate clearly verbally and in writing to the public, colleagues, and stakeholders.
• Ability to track and analyze complaints and research options or solutions.

Responsibilities

• Screen and assess student loan borrower inquiries.
• Communicate with borrowers via email, phone, or in person to triage concerns and share resources.
• Assist in coordinating outreach events and developing outreach materials.
• Support tracking of complaint data and help maintain program reports.
• Prepare and generate forms, reports, and documents.
• Develop documents for program and administrative purposes.
• Coordinate with staff across programs to support shared initiatives.
• Conduct research related to state laws, HEA, and related statutes.
• Performs other tasks aligned with project goals.

Skills

Independent work

Customer service

Communication (verbal/written)

Research & analysis

Education

High school

Job description

• Base Pay $18.27 - $24.62 / Hour
• Job Category Part-time, Off-campus , Department of Financial Protection & Innovation
• Employee Type Student Assistant
• Required Degree High school
• Manage Others No

Description

The Department of Financial Protection & Innovation (DFPI) under the Consumer Financial Protection (CFP) Division is seeking to hire a motivated, detail oriented, student worker with strong interpersonal skills student assistant to work as the direct support to California's first Student Loan Servicing Ombudsperson and the Student Loan Program. The Ombudsperson works directly with student loan borrowers across California offering guidance and conducting educational outreach to help borrowers understand changes in the student loan landscape, available repayment plans, federal forgiveness programs, and their rights and protections. The Ombudsperson advocates for California borrowers nationwide and partners with state and federal agencies, community-based and advocacy organizations.

The student assistant will support all areas of the student loan program with the goal of supporting student loan borrowers in California. This opportunity will provide you to exposure to a unique industry, experience as a public employee within the State of California and provide your with valuable career experience.

This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.

Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.

UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week’s notice.

UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment.

Prerequisites

Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
Students declared major must match the major(s) listed in the job posting.

Majors/Fields of Study

Business Administration, Public Policy and Administration, Government, Communications, Liberal Arts, Operations Management, or any related fields.

Work Schedule

F lexible workdays and work hours, Monday – Friday, between 8 AM – 5 PM. The final work schedule will be determined by the supervisor.

Additional Work Schedule

Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday – Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).

Compensation

$18.27 to $24.62 per hour.

Minimum Qualifications

• Ability to work independently while maintaining a high level of professionalism.
• Ability to provide excellent customer service to California student loan borrowers.
• Ability to deliver concise, clear and accurate verbal and written communication to the public, colleagues and stakeholders.
• Ability to track and analyze complaints, conduct relevant research and effectively communicate options or solutions.

Preferred Qualifications

• Knowledge of fi nancial aid processes, including basic understanding of student loans.
• Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.

Duties and Responsibilities

Under the direction of the Student Loan Servicing Ombudsperson:

• Screen and assess student loan borrower inquiries.
• Communicate with borrowers via email, phone or in-person to triage concerns, provide appropriate guidance, and share relevant resources.
• Assist in coordinating, planning and preparing for outreach events and the development of outreach materials.
• Support the tracking of complaint data and help maintain program reports.
• Prepare, assemble, and generate forms, reports, correspondence, and other documents.
• Develop a variety of documents for program and administrative purposes.
• Coordinate with staff across other Department programs to support shared initiatives.
• Conduct research related to state laws, the federal Higher Education Act (HEA), and other relevant student loan borrower and consumer protection statutes.
• Other assignments consistent with the goals and objectives of the projects to which student(s) are assigned, and in support of the mission of the Department.

Physical Requirements

Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.

Working Conditions

Work is performed in an office environment.

The office is located at 1455 Frazee Road Ste. 315 San Diego, CA 92108.