Student Assistant - IT Services/Helpdesk (Cochran Campus)

Middle Georgia State University; Macon (GA); On-site; USD 16,531 - 24,796; Part time

Job summary

Middle Georgia State University (MGA) is seeking a Student Assistant to support IT Services/Helpdesk at the Cochran campus. The role is part-time and temporary, assisting students with login issues, Office 365 setup, and IT ticket submissions.

On-site support includes helping with VCON classroom setups and general IT equipment handling. The ideal candidate is a current MGA student enrolled for at least 6 credits, with strong written and verbal communication and a customer-service mindset, able

Qualifications

• Currently enrolled Middle Georgia State University student with a minimum of 6 credit hours.

Responsibilities

• Assists students with login issues with SWORDS, D2L and E-mail via phone or walk-in.
• Answer phone and assist students/faculty/staff with IT needs such as two-factor authentication resets, setting up Office 365, etc.
• Submit IT helpdesk tickets for faculty/staff.
• Setup VCON classrooms making sure cameras are on and positioned correctly and either in send/receive mode.
• Assists in organizing IT equipment.
• Assists with lifting and moving IT equipment.
• Perform related duties as assigned.

Skills

Windows OS

Office Suite

Outlook

Customer service

Communication

Teamwork

Flexibility

Independent work

Education

Currently enrolled MGA student

Tools

SWORDS

D2L

Office 365

Job description

Overview

Job Title: Student Assistant - IT Services/Helpdesk (Cochran Campus)

Location: MGA Cochran

Regular/Temporary: Temporary

Full/Part Time: Part-Time

Job ID: 301034

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree-granting public institution, is the most affordable public state university in Georgia. MGA has five campuses—Macon, Cochran, Dublin, Eastman, and Warner Robins—located in central Georgia, and global outreach through its online campus. The University has six academic schools, including Georgia's flagship aviation program, supporting its mission to educate and graduate inspired, lifelong learners.

Responsibilities

• Assists students with login issues with SWORDS, D2L and E-mail via phone or walk-in.
• Answer phone and assist students/faculty/staff with IT needs such as two-factor authentication resets, setting up Office 365, etc.
• Submit IT helpdesk tickets for faculty/staff.
• Setup VCON classrooms making sure cameras are on and positioned correctly and either in send/receive mode.
• Assists in organizing IT equipment.
• Assists with lifting and moving IT equipment.
• Perform related duties as assigned.

Qualifications

• Currently enrolled Middle Georgia State University student with a minimum of 6 credit hours.

Knowledge, Skills, & Abilities

• Knowledge of Microsoft Windows, Office Suite, and Outlook.
• Effective oral and written communication skills; excellent customer service skills.
• Ability to interact effectively with everyone.
• Flexibility in working hours.
• Ability to work independently and on a team as needed.

USG Core Values

The University System of Georgia is comprised of 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at http://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at http://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Middle Georgia State University is committed to four core values in what we do and represent: CORE VALUES: Stewardship - Engagement - Adaptability - Learning

Equal Employment Opportunity

Middle Georgia State University is an equal employment, equal access, and equal educational opportunity. It is the policy of the Middle Georgia State University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For questions or more detailed information regarding this policy, please contact the Middle Georgia State University Office of Human Resources at 478.471.2010. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

Background Check

Employment offer is contingent upon completing a background investigation, including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material, and, if applicable, a satisfactory credit check.