Student Assistant - IT Services

Inside Higher Ed; Savannah (GA); On-site; USD 13,776 - 19,286; Part time

Job summary

A public state university in Georgia is seeking a part-time Student Assistant in IT Services to provide specialized support for faculty and staff. This role involves answering phone calls, troubleshooting technology issues, and assisting with equipment maintenance. Candidates must be current students enrolled at least 6 credit hours and demonstrate effective communication and customer service skills. This position offers great opportunities for hands-on experience in a supportive educational environment.

Qualifications

• Must maintain strict confidentiality of information.
• Position requires physical activity including standing, walking, and lifting.
• Working collaboratively with colleagues is necessary.

Responsibilities

• Answer phone calls and evaluate challenges callers are facing.
• Prepare and install devices for deployment around campus.
• Assist in maintaining classroom technology like computers and A/V equipment.
• Help complete support tickets.
• Perform related duties as assigned.

Skills

Knowledge of Microsoft Windows

Effective oral and written communication skills

Good customer service skills

Ability to interact effectively with a diverse population

Ability to work independently and on a team

Education

Current enrollment at Middle Georgia State University

Minimum 6 credit hours enrollment

Job description

Job Title

Student Assistant - IT Services

Location

Middle GA State University

Regular/Temporary

Temporary

Full/Part Time

Part-Time

Job ID

289274

About Us

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia–and global outreach through its fully-online campus. Its enrollment of 8,400 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation program, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.

Job Summary

The Student Assistant is a part-time position working up to 19 hours per week. This position provides specialized support for faculty, staff, and classroom technology. The student will report to the Systems Support Specialists in Macon’s OTR offices.

Responsibilities

• Answer phone calls and do preliminary evaluation of challenges the callers are having
• Prepare and install devices for deployment around campus, assist in troubleshooting equipment problems, and remove old inventory as needed
• Assist in maintaining classroom technology such as computers and audio/visual equipment
• Assist in completing support tickets
• Perform related duties as assigned

Required Qualifications

• Must be a current enrolled Middle Georgia State University Student
• Must be enrolled at least 6 credit hours
• Must comply with strict confidentiality of information
• The work is typically performed both sitting at a desk and physically moving around campus by standing, walking, bending, crouching, or stooping. The employee will lift light, heavy, or bulky objects, push carts between buildings, and use tools effectively.
• Working with colleagues to accomplish tasks is required.

Knowledge, Skills, & Abilities

• Knowledge of Microsoft Windows
• Effective oral and written communication skills; good customer service skills.
• Ability to interact effectively with a diverse population.
• Ability to work independently and on a team as needed.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Middle Georgia State University is committed to four core values in what we do and represent: CORE VALUES: Stewardship - Engagement - Adaptability - Learning

Equal Employment Opportunity

Middle Georgia State University is an equal employment, equal access, and equal educational opportunity. It is the policy of the Middle Georgia State University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). For questions or more detailed information regarding this policy, please contact the Middle Georgia State University Office of Human Resources at 877.251.2644. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

Background Check

Employment offer is contingent upon completing a background investigation including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material and, if applicable, a satisfactory credit check.