Student Assistant - IT Services

Middle Georgia State University; Macon (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

Middle Georgia State University on the Macon campus is seeking a part-time Student Assistant - IT Services to provide frontline IT support to faculty, staff, and classrooms up to 19 hours per week.

The role reports to Systems Support Specialists on the Macon campus and involves handling calls, preparing devices, assisting with classroom tech, and helping complete tickets while maintaining confidentiality.

Qualifications

• Must be a current enrolled Middle Georgia State University student.
• Must be enrolled at least 6 credit hours.
• Must comply with strict confidentiality of information.
• The work involves both desk work and campus movement; lifting and moving light to bulky objects may be required.
• Collaborating with colleagues to accomplish tasks.

Responsibilities

• Answer phone calls and do preliminary evaluation of challenges the callers are having.
• Prepare and install devices for deployment around campus, assist in troubleshooting equipment problems, and remove old inventory as needed.
• Assist in maintaining classroom technology such as computers and audio/visual equipment.
• Assist in completing support tickets.
• Perform related duties as assigned.

Skills

Microsoft Windows

Communication skills

Interacting with population

Independent and team work

Education

Current MGA student

Enrolled ≥6 credit hours

Confidentiality compliance

Job description

Job Title: Student Assistant - IT Services

Location: MGA - Macon

Regular/Temporary: Temporary

Full/Part Time: Part-Time

Job ID: 302497

About Us

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree-granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,400 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation program, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.

Responsibilities

The Student Assistant on the Macon Campus is a part-time position working up to 19 hours per week. This position provides specialized support for faculty, staff, and classroom technology. The student will report to the Systems Support Specialists in Macon¿s OTR offices.

• Answer phone calls and do preliminary evaluation of challenges the callers are having
• Prepare and install devices for deployment around campus, assist in troubleshooting equipment problems, and remove old inventory as needed
• Assist in maintaining classroom technology such as computers and audio/visual equipment
• Assist in completing support tickets
• Perform related duties as assigned

Required Qualifications

• Must be a current enrolled Middle Georgia State University Student
• Must be enrolled at least 6 credit hours
• Must comply with strict confidentiality of information
• The work is typically performed both sitting at a desk and physically moving around campus by standing, walking, bending, crouching, or stooping. The employee will lift light, heavy, or bulky objects, push carts between buildings, and use tools effectively.
• Working with colleagues to accomplish tasks is required.

Knowledge, Skills, & Abilities

• Knowledge of Microsoft Windows
• Effective oral and written communication skills; good customer service skills.
• Ability to interact effectively with population.
• Ability to work independently and on a team as needed.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653

Institutional Values

Middle Georgia State University is committed to four core values in what we do and represent: CORE VALUES: Stewardship - Engagement - Adaptability - Learning

Equal Employment Opportunity

Middle Georgia State University is committed to ensuring a safe learning environment that supports the dignity of all members of the University community. Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Middle Georgia State University. Pursuant to Board of Regents Policy Section 6.6 , federal and state laws and regulations, and our vision, mission, and values, Middle Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

Background Check

Employment offer is contingent upon completing a background investigation, including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material, and, if applicable, a satisfactory credit check.