Student Assistant - Classroom Technology

Georgia Gwinnett College; Lawrenceville (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

Georgia Gwinnett College is seeking a Student Assistant - Classroom Technology to support classroom and conference/meeting technologies and digital signage. The role provides level 1 hardware and software support in classrooms and conference rooms, and assists with technology upgrades and equipment inventory management.

Collaboration with full-time IT staff and opportunities for professional development will enhance technical and customer service skills.

Qualifications

• Must be enrolled a minimum of 6 credits at Georgia Gwinnett College.
• Maintain good academic standing for duration of employment.
• Maintain good conduct standing with Georgia Gwinnett College during employment.
• Demonstrated ability to communicate clearly and concisely in written and verbal situations.
• Familiarity with Microsoft Word, PowerPoint, Excel and common web conferencing tools.

Responsibilities

• Respond to incidents and service requests to support hardware (primarily audio-visual) and software in spaces across campus.
• Conduct regular preventative maintenance checks of classrooms, conference rooms, and digital signage.
• Assist with organization and maintenance of equipment inventory.
• Install or repair equipment as needed.
• Support audio-visual upgrade projects.
• Collaborate with full-time Information Technology staff to troubleshoot and document technology issues.
• Participate in professional development activities designed to improve technological and customer service skills.

Skills

Communication skills

Time management

Customer service

Problem solving

Team collaboration

Lifting 25 lbs

Equipment moving

Education

Enrolled in at least 6 credits

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Zoom

Microsoft Teams

Job description

Job Details

Job Title: Student Assistant - Classroom Technology

Location: Georgia Gwinnett College

Regular/Temporary: Temporary

Full/Part Time: Part-Time

Job ID: 304701

About Us

Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey.

As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.

In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.

Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth.

Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.

Job Summary

The Student Assistant - Classroom Technology supports classroom and conference/meeting technologies and digital signage. The position provides level 1 support for the hardware and software found in classrooms and conference rooms. The position also supports the hardware and software for digital signage. Level 1 support includes conducting preventative maintenance, responding to incidents and service requests, organizing, and maintaining equipment inventory, assisting with technology upgrades, and conducting minor equipment installations or repairs.

Responsibilities

• Respond to incidents and service requests to support hardware (primarily audio-visual) and software in spaces across campus.
• Conduct regular preventative maintenance checks of classrooms, conference rooms, and digital signage.
• Assist with organization and maintenance of equipment inventory.
• Install or repair equipment as needed.
• Support audio-visual upgrade projects.
• Collaborate with full-time Information Technology staff to troubleshoot and document technology issues.
• Participate in professional development activities designed to improve technological skills and professional skills such as communication, customer service, and time management.

Required Qualifications

• Must be enrolled a minimum of 6 credits at Georgia Gwinnett College.
• Must be in and maintain good academic standing for the duration of employment.
• Must be in and maintain good conduct standing with Georgia Gwinnett College for the duration of employment
• Demonstrated ability to communicate clearly and concisely in written and verbal situations.
• Familiarity with common software applications such as Microsoft Word, Microsoft PowerPoint, and Microsoft Excel.
• Familiarity with common web conferencing technologies such as Zoom and Microsoft Teams.
• Ability to lift up to 25 lbs.
• Ability to assist with moving equipment.
• Demonstrated time management skills.
• Demonstrated customer service skills.
• Demonstrated problem solving skills.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at [phone] or email [e-mail].

Other Information

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.