Student Affairs Specialist

Iaas Lc; Virginia; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid leave

Deferred compensation

Paid parental leave

State employee discounts

Retirement plan

Job summary

Iaas Lc is seeking candidates for a Student Services Support role in Virginia. You will respond to student inquiries, process records, and support enrollment and financial aid activities with a focus on accuracy and confidentiality.

The role involves handling multiple priorities in a fast-paced environment, conducting system updates, and coordinating referrals across offices to ensure seamless student services delivery.

Qualifications

• Ability to interpret and apply established policies, procedures, guidelines, and business processes.
• Ability to learn and perform administrative and transactional processes across multiple Student Affairs functions.
• Capacity to manage multiple priorities and meet deadlines in a fast-paced, high-volume environment.
• Strong attention to detail and commitment to data accuracy and confidentiality.

Responsibilities

• Responding to student inquiries and service requests via email, phone, ticketing systems, and in-person, providing accurate information, assistance, referrals, and escalation as needed.
• Processing student records and transactions such as transcript processing, transfer credit, Credit for Prior Learning, enrollment and degree verification, graduation processing, and program placement.
• Supporting routine enrollment, financial aid, and other Student Affairs administrative and processing functions after appropriate training and system access.
• Reviewing, entering, updating, and maintaining student information, transactions, forms, and documentation in college systems following policies and confidentiality requirements.
• Providing operational support during high-volume processing, backlogs, special projects, system implementations, peak enrollment and registration periods, including on-site office coverage.
• Coordinating referrals and service handoffs across Student Affairs and other college offices and participating in cross-functional training and assignments to ensure continuity and effective student services delivery.

Skills

Problem-solving

Interpersonal communication

Oral communication

Written communication

Policy interpretation

Data accuracy

Confidential handling

Multitasking

Tools

Student information systems

Case management systems

Job description

Your Role

Key responsibilities include:

• Responding to student inquiries and service requests via email, phone, ticketing systems, and in-person, providing accurate information, assistance, referrals, and escalation as needed.
• Processing student records and transactions such as transcript processing, transfer credit, Credit for Prior Learning, enrollment and degree verification, graduation processing, and program placement.
• Supporting routine enrollment, financial aid, and other Student Affairs administrative and processing functions after appropriate training and system access.
• Reviewing, entering, updating, and maintaining student information, transactions, forms, and documentation in college systems following policies and confidentiality requirements.
• Providing operational support during high-volume processing, backlogs, special projects, system implementations, peak enrollment and registration periods, including on-site office coverage.
• Coordinating referrals and service handoffs across Student Affairs and other college offices and participating in cross-functional training and assignments to ensure continuity and effective student services delivery.

About You

The company is looking for candidates with:

• Problem-solving and interpersonal communication skills.
• Effective oral and written communication abilities.
• Ability to interpret and apply established policies, procedures, guidelines, and business processes.
• Capacity to learn and perform administrative and transactional processes across multiple Student Affairs functions.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, high-volume environment.
• Strong attention to detail and commitment to data accuracy, confidentiality, and proper handling of student information.
• Collaborative work style and adaptability to changing operational priorities and assignments.
• Experience working in higher education or student services environments.
• Experience using electronic information systems, case management systems, or similar technology.
• Customer service experience.
• Preferred experience supporting enrollment, financial aid, student records, admissions, registration, or related student services functions.

Compensation & Benefits

• Hourly pay rate of $21.
• Benefits package for eligible employees including comprehensive health and dental insurance, paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a secure retirement program.