Student Affairs Specialist

Cagayan State University; Virginia; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health and dental insurance

Paid leave

Deferred compensation plans

Paid parental leave

State employee discounts

Secure retirement program

Job summary

Cagayan State University is seeking a Student Services Administrator to respond to student inquiries, process transcripts, enrollment steps, financial aid, and related records, and provide on-site coverage during peak enrollment periods.

You will maintain accuracy and confidentiality, interpret policies, manage multiple priorities, collaborate with colleagues, and coordinate referrals across Student Affairs to ensure excellent student service delivery.

Qualifications

• Problem-solving and interpersonal communication skills.
• Effective oral and written communication abilities.
• Ability to interpret and apply established policies, procedures, guidelines, and business processes.
• Capacity to learn and perform administrative and transactional processes across multiple Student Affairs functions.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, high-volume environment.
• Strong attention to detail and commitment to data accuracy, confidentiality, and proper handling of student information.
• Collaborative work style and adaptability to changing operational priorities and assignments.
• Experience working in higher education or student services environments.
• Experience using electronic information systems, case management systems, or similar technology.
• Customer service experience.
• Preferred experience supporting enrollment, financial aid, student records, admissions, registration, or related student services functions.

Responsibilities

• Respond to student inquiries via email, phone, ticketing systems, and in-person, providing information, referrals, and escalation as needed.
• Process student records and transactions: transcripts, transfer credits, prior learning, enrollment, degree verification, graduation, and program placement.
• Support routine enrollment, financial aid, and other Student Affairs administrative tasks after training.
• Review and update student information and documentation in college systems, following policies and confidentiality.
• Provide operational support during high-volume periods, including on-site office coverage.
• Coordinate referrals and handoffs across Student Affairs and other offices; participate in cross-functional training.

Skills

Problem-solving

Interpersonal skills

Oral communication

Written communication

Policy interpretation

Administrative processes

Multi-tasking

Attention to detail

Collaborative work style

Higher education experience

Information systems experience

Customer service

Enrollment/financial aid experience

Tools

Case management systems

Electronic information systems

Job description

Your Role

Key responsibilities include:

• Responding to student inquiries and service requests via email, phone, ticketing systems, and in-person, providing accurate information, assistance, referrals, and escalation as needed.
• Processing student records and transactions such as transcript processing, transfer credit, Credit for Prior Learning, enrollment and degree verification, graduation processing, and program placement.
• Supporting routine enrollment, financial aid, and other Student Affairs administrative and processing functions after appropriate training and system access.
• Reviewing, entering, updating, and maintaining student information, transactions, forms, and documentation in college systems following policies and confidentiality requirements.
• Providing operational support during high-volume processing, backlogs, special projects, system implementations, peak enrollment and registration periods, including on-site office coverage.
• Coordinating referrals and service handoffs across Student Affairs and other college offices and participating in cross-functional training and assignments to ensure continuity and effective student services delivery.

About You

The company is looking for candidates with:

• Problem-solving and interpersonal communication skills.
• Effective oral and written communication abilities.
• Ability to interpret and apply established policies, procedures, guidelines, and business processes.
• Capacity to learn and perform administrative and transactional processes across multiple Student Affairs functions.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, high-volume environment.
• Strong attention to detail and commitment to data accuracy, confidentiality, and proper handling of student information.
• Collaborative work style and adaptability to changing operational priorities and assignments.
• Experience working in higher education or student services environments.
• Experience using electronic information systems, case management systems, or similar technology.
• Customer service experience.
• Preferred experience supporting enrollment, financial aid, student records, admissions, registration, or related student services functions.

Compensation & Benefits

• Hourly pay rate of $21.
• Benefits package for eligible employees including comprehensive health and dental insurance, paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a secure retirement program.