Student Affairs Specialist

PremierAgile Consulting Private Limited; Virginia; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Deferred compensation plans

Paid parental leave

State employee discounts

Secure retirement program

Job summary

PremierAgile Consulting Private Limited is seeking a Student Services Administrator to support inquiries, enrollments, and records processing in a high-volume college environment in Virginia. You will handle multi-channel inquiries, process transcripts and enrollments, and assist with financial aid and other student services tasks.

The role emphasizes data accuracy, confidentiality, and teamwork, with on-site coverage during peak periods and a collaborative, fast-paced setting.

Qualifications

• Problem-solving and interpersonal communication skills.
• Effective oral and written communication abilities.
• Ability to interpret and apply established policies, procedures, guidelines, and business processes.
• Capacity to learn and perform administrative and transactional processes across multiple Student Affairs functions.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, high-volume environment.
• Strong attention to detail and commitment to data accuracy, confidentiality, and proper handling of student information.
• Collaborative work style and adaptability to changing operational priorities and assignments.
• Experience working in higher education or student services environments.
• Experience using electronic information systems, case management systems, or similar technology.
• Customer service experience.
• Preferred experience supporting enrollment, financial aid, student records, admissions, registration, or related student services functions.

Responsibilities

• Respond to student inquiries and service requests via email, phone, ticketing systems, and in-person, providing accurate information, assistance, referrals, and escalation as needed.
• Process student records and transactions such as transcript processing, transfer credit, Credit for Prior Learning, enrollment and degree verification, graduation processing, and program placement.
• Support routine enrollment, financial aid, and other Student Affairs administrative and processing functions after appropriate training and system access.
• Review, enter, update, and maintain student information, transactions, forms, and documentation in college systems following policies and confidentiality requirements.
• Provide operational support during high-volume processing, backlogs, special projects, system implementations, peak enrollment and registration periods, including on-site office coverage.
• Coordinate referrals and service handoffs across Student Affairs and other college offices and participate in cross-functional training and assignments to ensure continuity and effective student services delivery.

Skills

Problem-solving

Interpersonal communication

Oral communication

Written communication

Attention to detail

Data accuracy

Confidentiality

Collaboration

Adaptability

Multitasking

Customer service

Higher education experience

Electronic information systems

Job description

Your Role

Key responsibilities include:

• Responding to student inquiries and service requests via email, phone, ticketing systems, and in-person, providing accurate information, assistance, referrals, and escalation as needed.
• Processing student records and transactions such as transcript processing, transfer credit, Credit for Prior Learning, enrollment and degree verification, graduation processing, and program placement.
• Supporting routine enrollment, financial aid, and other Student Affairs administrative and processing functions after appropriate training and system access.
• Reviewing, entering, updating, and maintaining student information, transactions, forms, and documentation in college systems following policies and confidentiality requirements.
• Providing operational support during high-volume processing, backlogs, special projects, system implementations, peak enrollment and registration periods, including on-site office coverage.
• Coordinating referrals and service handoffs across Student Affairs and other college offices and participating in cross-functional training and assignments to ensure continuity and effective student services delivery.

About You

The company is looking for candidates with:

• Problem-solving and interpersonal communication skills.
• Effective oral and written communication abilities.
• Ability to interpret and apply established policies, procedures, guidelines, and business processes.
• Capacity to learn and perform administrative and transactional processes across multiple Student Affairs functions.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, high-volume environment.
• Strong attention to detail and commitment to data accuracy, confidentiality, and proper handling of student information.
• Collaborative work style and adaptability to changing operational priorities and assignments.
• Experience working in higher education or student services environments.
• Experience using electronic information systems, case management systems, or similar technology.
• Customer service experience.
• Preferred experience supporting enrollment, financial aid, student records, admissions, registration, or related student services functions.

Compensation & Benefits

• Hourly pay rate of $21.
• Benefits package for eligible employees including comprehensive health and dental insurance, paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a secure retirement program.