Student Affairs Manager, Multicultural Center

UWMSN University of Wisconsin Madison; Tennessee; On-site; USD 53,000 - 64,000; Full time

Job summary

University of Wisconsin–Madison is seeking a dynamic professional to oversee the Multicultural Center within the Wisconsin School of Business Undergraduate Program Office. The role focuses on student success initiatives, staff supervision, and program operations to foster engagement, belonging, and achievement across campus programs.

Responsibilities include leading diverse programs, managing budgets, and building partnerships with students, faculty, and external partners.

Qualifications

• Minimum 2 years professional experience in student affairs, student success, higher education administration, academic support, advising, retention, recruitment, or related areas.
• Bachelor's Degree required.
• Experience supervising staff and managing complex programs or initiatives.

Responsibilities

• Leads and manages student success programs and services, including engaging workshops, trainings, and events.
• Oversees Multicultural Center operations, policies, and resource management.
• Supervises graduate staff and student employees; recruits, trains, and evaluates staff.
• Manages program budgets, purchasing, contracts, and fiscal reconciliation activities.
• Leads assessment and reporting to track participation and outcomes.
• Develops partnerships with students, faculty, staff, alumni, and external partners.
• Supports school-wide student success initiatives and summer programs.

Skills

Student affairs

Program management

Stakeholder collaboration

Staff supervision

Education

Bachelor's Degree

Job description

Key Job Responsibilities

• 25% Manages student success programs and services. Leads implementation and evaluation of programs supporting student engagement, belonging, leadership development, retention, and academic success. Oversees planning and execution of workshops, trainings, events, and student development initiatives. Develops and implements operational plans that align with Multicultural Center and portfolio priorities. Supports the coordination and delivery of student success initiatives across the broader portfolio, including summer programs such as Precollege camps and Bridge to BEL. Identifies and recommends program improvements based on assessment findings and student needs.
• 20% Oversees Multicultural Center operations and resources. Manages day-to-day operations of the Multicultural Center. Establishes and maintains policies, procedures, and service standards. Coordinates facility operations, event logistics, equipment, technology, and resource management. Ensures effective utilization of space and resources to support student engagement and community building. Supports operational planning and coordination for portfolio-wide initiatives and programs.
• 15% Supervises graduate staff and student employees. Supervises graduate assistants, peer leaders, and student employees. Recruits, trains, develops, and evaluates staff performance. Establishes work priorities and monitors completion of assignments. May exercise supervisory authority in accordance with university policies.
• 15% Manages budgets and administrative functions. Oversees program and operational budgets. Monitors expenditures and resource allocation. Coordinates purchasing, contracts, reimbursements, and fiscal reconciliation activities. Assists with annual planning and budget projections. Supports financial and administrative processes for selected initiatives across the broader student success portfolio.
• 10% Leads assessment, reporting, and continuous improvement activities. Collects and analyzes program participation, student engagement, and outcome data. Develops reports and recommendations for leadership and stakeholders. Implements assessment strategies to evaluate program effectiveness and inform decision‑making. Tracks progress toward established goals and objectives across assigned programs and initiatives.
• 10% Develops and maintains stakeholder partnerships. Builds collaborative relationships with students, faculty, staff, alumni, employers, and community partners. Represents the Multicultural Center and related portfolio initiatives on committees and collaborative projects. Coordinates efforts that connect resources and opportunities for students. Supports communication and stewardship efforts with donors and external partners.
• 5% Supports school‑wide student success initiatives. Collaborates with campus and school partners on recruitment, transition, retention, and student success efforts. Coordinates cross‑unit initiatives and operational priorities across the Multicultural Center, Business Emerging Leaders (BEL), and Precollege Programs portfolio. Supports the planning and implementation of summer student success experiences, including Precollege programs and Bridge to BEL. Supports implementation of priorities established by the Director and school leadership.
• Advises and enforces Institution policies related to services in Student Affairs. May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees. Serves as the program or unit liaison to internal and external stakeholder groups. Schedules logistics and secures resources to support the operational plans of the program or unit. Plans, organizes, administers, and manages processes and operations related to assigned area(s) of responsibility. May monitor the program budget and approve expenditures. Monitors, evaluates, and modifies processes, procedures, and/or standards, ensuring alignment with the Institution's mission, values, goals, and objectives, as well as all local, state, and federal laws and regulations.

Department

Wisconsin School of Business, Undergraduate Program Office

Compensation

The minimum salary for the position is $58,500. Actual starting salary will be based on experience and qualifications.

The employee in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at (https://hr.wisc.edu/benefits/).

Required Qualifications

• Minimum 2 years professional experience in student affairs, student success, higher education administration, academic support, advising, retention, recruitment, or related areas.

Preferred Qualifications

• Experience supervising staff and managing complex programs or initiatives.
• Demonstrated ability to develop collaborative partnerships across diverse stakeholder groups.
• Ability to create welcoming environments where students feel connected, supported, and engaged.

Education

Bachelor's Degree required.

Contact Information

Caitlin Ziolkowski [e-mail] 608-263-2975 Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Institutional Statement on Diversity

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background – people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website. To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you. Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment. The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Work with purpose, make an impact, and grow your career. The University of Wisconsin–Madison is committed to equity, inclusion and employee well-being as we proudly work to improve the lives of people in Wisconsin and beyond. UW–Madison offers a wide range of professions that cover various interests and skill levels. We employ everything from accountants to arborists, chefs to custodians, editors to electricians, graphic designers to groundskeepers, HR associates to HVAC technicians, librarians to locksmiths, mechanics to medical assistants, painters to police officers, web designers to welders, and absolutely everything in between! No matter what you are looking for professionally, chances are you will not only find it but will thrive at it while working at the University of Wisconsin–Madison.