Student Advocate Case Manager, Fostering Bright Futures

Wake Technical Community College; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Wake Technical Community College is seeking a case manager to support students in the Fostering Bright Futures program. The role involves one-on-one assessments, documenting goals, and coordinating resources across campuses in Raleigh.

Responsibilities include managing a caseload, promoting academic success, and analyzing data to improve retention. The position requires working with internal departments and attending coordination meetings to address student challenges.

Qualifications

• Bachelor's degree required in social work, human services, psychology, counseling, or related field.
• Two years of experience in human services or a related field, or equivalent combination of education and experience.
• Valid driver's license and approval required by the College’s liability insurance carrier.

Responsibilities

• Provides one-on-one needs assessment and develops written student service plans for goals and case notes.
• Conducts regular meetings for caseload to support academic success and retention.
• Cultivates relationships with internal departments to provide resources and guidance to students.
• Oversees data collection and analysis to determine withdrawal and completion rates and retention strategies.
• Aids students in self-advocacy by attending meetings with staff and off-campus resources.
• Attends staffing case management meetings to assess progress and address challenges.
• Assists with program events, workshops, and meetings.

Skills

Confidentiality

Evenings/weekends flexibility

Diversity awareness

Collaboration

Teamwork

Travel between campuses

Written & oral communication

Time management

Microsoft Office

Education

Bachelor's degree in Social Work, Human Services, Psychology, Counseling, or related field

Tools

CRM tools

Job description

Pay Grade: Professional 4

This position provides case management that supports students and ensures retention, academic success, and access to appropriate resources individually and in small groups settings.

Location: Scott Northern Wake Campus or Southern Wake Campus

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Provides one-on-one needs assessment and develops a written student service plan to document goals, objectives, outcomes, and detailed case notes of services being provided for students in the Fostering Bright Futures program.
• Conducts regular meetings for an assigned caseload of students to ensure they have the tools to develop into a college level learner which include financial literacy, individual learning needs, and life strategies that promote student success in college and upon graduation
• Cultivates relationships with internal departments and offices including Academic Advising, Disability Support Services, Individualized Learning Center (ILC), and Curriculum Education to provide resources, assistance, and guidance to assist students in overcoming educational and personal obstacles to promote student success
• Oversees data collection and data analysis to determine withdrawal and completion rates and identify strategies for retention and persistence

Aids students in learning self-advocacy by attending meetings with staff, faculty and off- campus resources to assist the student in effort to complete their education

Attends regular staffing case management meetings with the Program Coordinator to assess each student progress and identify challenges that need to be addressed

Assists with program events, workshops, and meetings

Knowledge, Skills, And Abilities

• Ability to maintain confidentiality
• Ability to work evenings and weekends when needed
• Ability to work with a diverse population
• Effective collaboration, critical thinking, problem-solving and team-building skills
• Ability to function as a team player
• Ability to travel locally between campuses and off-site locations as needed
• Well-developed written and oral communication skills
• Ability to prioritize and plan work activities as to use time efficiently
• Knowledge of Microsoft Office

Minimum Requirements

• Bachelor's Degree in Social Work, Human Services, Psychology, Counseling, or related degree field
• Two years of experience in human services or a related field or an equivalent combination of education and experience
• Valid Driver's license and approval required by the College’s liability insurance carrier

Preferences

• 3+ years of experience working with foster youth
• Knowledge and experience using customer relations management (CRM) tools