Student Accounts & Payments Specialist

Cleveland State University; Cleveland (OH); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Cleveland State University is seeking a detail-oriented professional to support the Bursar's Office. The role handles customer service, payment processing, and posting to student accounts, ensuring timely processing in line with CSU policies.

Collaboration with Bursar staff and external stakeholders is essential to meet departmental goals. responsibilities include preparing student documents, applying payments, and maintaining accurate records.

Qualifications

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Responsibilities

• Handles customer service, payment processing, holding account entries, and third-party transactions.
• Prepares student documents and processes requests received by the Bursar's office timely.
• Applies payments to appropriate accounts in alignment with CSU policies/procedures.
• Collaborates with Bursar staff to achieve departmental goals while maintaining professional interactions with all internal and external stakeholders.
• Performs other functionally related duties, as assigned.

Skills

Interpersonal skills

Customer focus

Confidentiality

Diversity & stakeholder collaboration

Multitasking

Data handling

Microsoft Office

Excel (Advanced)

Outlook

PowerPoint

Word

Education

Bachelor’s degree (business, accounting, finance, education administration, or related)

Tools

MS Office Suite

Excel (Advanced)

Outlook

PowerPoint

Word

Job description

Cleveland State University is seeking a detail-oriented professional to support the Bursar's Office. The role handles customer service, payment processing, and posting to student accounts, ensuring timely processing in line with CSU policies.

Collaboration with Bursar staff and external stakeholders is essential to meet departmental goals. responsibilities include preparing student documents, applying payments, and maintaining accurate records.