Student Account Specialist

Cleveland State University; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Cleveland State University is seeking a Student Account Specialist to manage payment processing and customer interactions effectively. The role requires a Bachelor's degree and two years of customer service experience, ideally in an educational setting.

The selected candidate will handle account summaries, collaborate with department staff to achieve goals, and ensure timely responses to inquiries. Excellent interpersonal skills and proficiency in Microsoft Office Suite are essential.

Qualifications

• Bachelor's degree preferably in business, accounting, finance, education administration, or related field.
• Two years of customer service experience.
• Ability to substitute related work experience for educational requirements.

Responsibilities

• Handles payment processing and account entries.
• Prepares student account summaries for employer reimbursements.
• Collaborates with senior staff to achieve department goals.

Skills

Excellent interpersonal skills

Customer Focus attitude

Detail oriented

Project management skills

Organizational skills

Education

Bachelor's degree in business, accounting, finance, or related field

Tools

Microsoft Office Suite

ERP software

Job description

Student Account Specialist

Position Details

• Business Title: Student Account Specialist
• Posting Category: Administrative and Professional
• Salary Grade: 04
• Salary Plan: Professional Staff - SEIU
• Department: Bursars
• Position Location: Main Campus
• FTE: 1.0
• Hours per week: 40
• Full Time: Yes
• Posted Date: 03/27/2026
• Open Until Filled: Yes

Job Summary

Handles payment processing, holding account entries, and third-party transactions. Prepares student account summaries to support employer reimbursements and ensures timely, accurate responses to Bursar tracking cases. Collaborates with senior Bursar staff to set and achieve goals while maintaining professional interactions with all internal and external stakeholders. Performs other functionally related duties as assigned.

Minimum Qualifications

Bachelor's degree preferably in business, accounting, finance, education administration, or related field. Two (2) years of customer service experience. Related work experience may be substituted for educational requirement. One (1) year of related work experience can be substituted for one (1) year of education. For example, a candidate with a high school diploma, GED or state recognized equivalent and four (6) years of experience can be eligible to apply.

Preferred Qualifications

• Experience working in a higher education Bursars or Financial Aid setting.
• Experience with cash management, internal controls and auditing.
• Experience working with ERP software.

Knowledge, Skills, and Abilities (KSAs)

• Excellent interpersonal skills, "Customer Focus" attitude, and ability to work effectively with a wide range of constituencies in a diverse community while maintaining confidentiality.
• Ability to incorporate principles of professionalism and teamwork at all organizational levels within CSU.
• Detail oriented and capable of managing large amounts of data, maintain detailed comprehensive records, analyze and organize information, have effective project, time management and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to exercise good judgment involving fiscal operations.
• Proficient in Microsoft Office Suite, including Word, Excel (advanced knowledge), Outlook and PowerPoint.

Application Details

Offer of employment is contingent on satisfactory completion of the University's verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.

Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.