Student Accounts & Collections Assistant

Archdiocese of Omaha; Omaha (NE); On-site; USD 40,000 - 50,000; Full time

Job summary

The Archdiocese of Omaha is seeking a Student Accounts & Collections Assistant to support tuition management for the Omaha Catholic School Consortium. You will serve as the primary contact for families on tuition, fees, and payment plans, ensuring accurate application of charges and managing outstanding balances.

Ideal candidates have strong customer service skills, proficiency in Microsoft Office, and a background in financial administration. Bilingual in English and Spanish is required, and the position offers a dynamic role within an educational environment.

Qualifications

• 2+ years of experience in customer service, collections, or financial administration.
• Strong analytical and problem-solving abilities.
• Detail-oriented with the ability to manage multiple priorities.

Responsibilities

• Support student account management and tuition collection efforts.
• Communicate with families regarding tuition fees and payment arrangements.
• Maintain accurate financial records and provide customer service.

Skills

Customer service orientation

Account collection practices knowledge

Microsoft Office proficiency

Communication skills

Organizational skills

Bilingual in English and Spanish

Education

Associate’s degree in Business Administration, Accounting, Finance

Tools

FACTS financial software

Job description

Student Accounts & Collections Assistant

Full-Time | Finance

Location

Omaha Catholic School Consortium - Central Office
4501 S 41st St
Omaha, Nebraska 68107

Description

The Student Accounts & Collections Assistant plays a key role in supporting student account management and tuition collection efforts for the Omaha Catholic School Consortium. The role serves as a primary point of contact for families regarding tuition, fees, scholarships, discounts, payment plans, and account balances, and works closely with FACTS customer service and school administrators to ensure accurate application of tuition charges, financial assistance, and payments.

In addition, the position monitors and manages outstanding tuition and fee balances, communicates with families regarding delinquent accounts, establishes payment arrangements, and supports collection efforts in a professional and compassionate manner. The assistant maintains accurate financial records, provides exceptional customer service, and helps ensure consistent application of tuition, financial assistance, and collection policies across the Consortium while supporting its mission and values.

Requirements

Knowledge, Skills, and Abilities

• Strong customer service orientation with the ability to handle sensitive financial matters with professionalism, discretion, and compassion.
• Knowledge of account collection practices preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to learn and effectively utilize FACTS and other financial software systems.
• Excellent verbal and written communication skills.
• Strong organizational, analytical, and problem‑solving abilities.
• Detail‑oriented with the ability to manage multiple priorities and deadlines.
• Culturally sensitive and able to effectively communicate with individuals from diverse backgrounds.
• Bilingual in English and Spanish required, with the ability to effectively communicate verbally and in writing with families.

Education and Experience

• Associate’s degree in Business Administration, Accounting, Finance, or a related field preferred.
• Minimum of two (2) years of experience in customer service, collections, financial administration, or clerical support.
• Experience in an educational, nonprofit, or faith-based organization is preferred.