Student Accounts Assistant

Gannon University; Erie (Erie County); On-site; USD 35,000 - 48,000; Full time

Job summary

Gannon University is seeking a Student Accounts Assistant to manage loan programs and student accounts. This role involves processing payments, handling collections, and ensuring accurate billing in a busy university setting. The ideal candidate will have strong organizational skills, customer service experience, and proficiency with relevant tools.

Qualifications

• 1-2 years of experience in accounts receivable and customer service.
• Cash handling experience preferred.
• Educational background equivalent to a high school diploma or associate degree in Business or Accounting.

Responsibilities

• Coordinate the administration of Perkins/Nursing loan programs.
• Process delinquent student accounts and collections.
• Prepare promissory notes and maintain payment reports.

Skills

Verbal Communication

Organizational Skills

Multi-tasking

Education

High School Diploma or Associate Degree in Business/Accounting

Tools

Word

Excel

Outlook

Job description

POSITION SUMMARY :

The Student Accounts Assistant coordinates the administration of the Perkins/Nursing loan program and collection process for student receivables. In addition, performs accounting duties related to the maintenance of student and other receivable accounts. Must be able to support and promote the University’s Mission of transforming lives by creating environments for extraordinary moments and everyday connections that inspire others to become their best selves and uphold the GU+ service standards and associated behaviors.

ESSENTIAL FUNCTIONS :
1. Prepares and processes promissory notes for Perkins/Nursing loans; posts loan advances to the ECSI billing system/agency; submits loans to billing agency for processing; reconciles loan amounts; conducts entrance and exit interviews with borrowers; prepares deferment forms as needed.

2. Reviews delinquent and paid Perkins/Nursing loans, including loans placed with collection agencies; reviews, reconciles, changes, and corrects reports; processes checks to billing and collection agencies; processes refunds for overpayments; maintains payment reports for the Finance Office.

3. Utilizes Blackboard to post GU Gold transfers and meal plan dollars; responsible for balancing accounts with the general ledger; processes refunds and write offs for inactive GU Gold accounts.

4. Reviews delinquent student accounts for collections; sends monthly and final notices; transfers balances to the appropriate receivable; records collection agency payments; reviews and maintains bad debt accounts.

5. Invoices embassies for government sponsored students; acts as a liaison with government embassies, Global Admissions, and Global Support; maintains database for sponsored students for billing purposes.

6. Manages in-house payment plans and special arrangements; runs daily processes to update changes; sends monthly reminder of due date.

7. Processes daily e-commerce tuition payments.

8. Responsible for monitoring Cashier email and sending notifications for semester bills/confirmation.

9. Handles daily mail; prepares for processing and distributes to appropriate parties.

10. Maintains records for Company/School District deferment agreements by verifying amounts, sending reminder statements and assessing penalties for late payment.

11. Performs other duties as assigned within the scope and responsibility and requirements of the job.

Required Qualifications

Education: Educational background equivalent to a high school diploma, associate degree in Business, Accounting or similar preferred.

Experience: One-to-two years’ experience in accounts receivables and customer service; cash handling experience preferred; proficiency with Word, Excel and Outlook.

Licenses and Certifications: n/a

Skills: Must possess excellent verbal, organizational, and communication skills; and have the ability to multi-task, take initiative and work as part of a team.

University Mission: Must be able to support and promote the University’s Mission.

Preferred Qualifications

N/A

Physical Demands

Must be able to meet the physical demands associated with a normal office environment.

WORKING CONDITIONS :

Work performed in a busy office and University setting.

Exempt Status

Non-Exempt

Position Classification

Support Office

Position Type

Staff

Employment Status

Full-Time

12M

37.5

Work Schedule

Monday - Friday

Shift

1st

About the company

Gannon University is a private Catholic university in Erie, Pennsylvania.

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