Student Accounts Advisor (Part-Time, 20 hrs/wk)

ULSA University of Louisville

Fort Worth (TX)

On-site

USD 18,000 - 23,000

Part time

3 days ago

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Job summary

University of Louisville is seeking a part-time Temporary Student Account Representative to deliver front office customer service and handle student account inquiries. You will guide payment plan options and coordinate with Financial Aid, Registrar, and other offices to ensure policy compliance and accurate processing.

The role requires strong communication, data entry skills, and knowledge of student accounts procedures.

Qualifications

Experience in student accounts or financial aid in higher education.
Data entry experience with accuracy and speed.
Knowledge of financial aid programs/regulations and related policies.

Responsibilities

Provide customer service for inquiries from students, parents or university community relating to a student’s financial account by telephone, email or in writing.
Collect current semester student fees.
Monitor payment plans students set up each semester with our outside vendor.
Update payment dates and answer questions as needed.
Set up and process Metro College contract estimated payments and assist with semester payments.
Explain procedures to students, parents and internal/external parties.
Process and audit tuition remission benefits each semester.
Review and update the Bursar website payment plan information.
Assist and provide backup for Refund Specialist.
Execute special projects or other duties as assigned by Bursar.