Student Account Supervisor — Hybrid Work & Tuition Benefit

Penn State University; University Park (TX); Hybrid; USD 49,000 - 71,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

Penn State University is seeking a Student Account Associate Supervisor within the Office of the Bursar. The role focuses on counseling students and families, analyzing accounts, and resolving issues across the student life cycle.

The position supports a hybrid work arrangement with up to three days on campus and opportunities to train staff, generate performance reports, and drive process improvements in a complex university setting.

Qualifications

• Associate degree required.
• 4+ years of relevant experience; or an equivalent combination of education and experience accepted
• None certifications

Responsibilities

• Counsel and guide students, families, staff on University and Bursar policies during the student life cycle.
• Provide in-depth analysis for student accounts.
• Resolve issues with accounts.
• Guide students and families through billing and financial aid disbursement and refund processes via phone, email, and in person.
• Accept and post payments, and issue receipts.
• Train and coach staff, manage scheduling, and handle escalated student resolutions.
• Collaborate with Bursar management to recommend improvements.
• May supervise at least two full-time direct reports.
• Prepare reports showing activity for phones and in-person visits; maintain reporting spreadsheets.
• Analyze Student Account data to suggest improvements and optimize resources.

Skills

Attention to detail

Interpersonal skills

Customer service

Education

Associate Degree

Tools

Microsoft Word

Excel

PeopleSoft Campus Solutions

Job description

Penn State University is seeking a Student Account Associate Supervisor within the Office of the Bursar. The role focuses on counseling students and families, analyzing accounts, and resolving issues across the student life cycle.

The position supports a hybrid work arrangement with up to three days on campus and opportunities to train staff, generate performance reports, and drive process improvements in a complex university setting.