Hybrid Student Accounts Supervisor

Penn State Lady Lions; State College (Centre County); Hybrid; USD 49,000 - 71,000; Full time

Benefits offered by this job

75% tuition discount

Comprehensive benefits package

Job summary

Penn State is seeking a Student Account Associate Supervisor within the Office of the Bursar. The role focuses on counseling on university policies, analyzing student accounts, resolving issues, and guiding billing and financial aid processes.

The position offers a flexible hybrid arrangement (up to 3 days onsite) and requires an Associate Degree with 4+ years of relevant experience. Strong customer service and MS Office skills are essential.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 4+ years of relevant experience preferred.
• Strong attention to detail and analytical thinking.
• Excellent interpersonal and written/verbal communication.

Responsibilities

• Counsel students, families, staff on bursar policies and student accounts.
• Provide in-depth analysis for student accounts and resolve issues.
• Guide billing, financial aid disbursement, and refunds via phone, email, or in person.
• Accept payments, issue receipts, and maintain records.
• Train and coach staff; manage scheduling and escalated resolutions.
• Collaborate with Bursar management to identify improvements.
• Possibly supervise at least 2 full-time direct reports.
• Prepare reports on phone and in-person activity; monitor metrics.
• Analyze student account data to improve efficiency and service.

Skills

Attention to detail

Interpersonal skills

Written and verbal communication

Customer service

Education

Associate Degree

Tools

Microsoft Word

Microsoft Excel

PeopleSoft Campus Solutions

Job description

Penn State is seeking a Student Account Associate Supervisor within the Office of the Bursar. The role focuses on counseling on university policies, analyzing student accounts, resolving issues, and guiding billing and financial aid processes.

The position offers a flexible hybrid arrangement (up to 3 days onsite) and requires an Associate Degree with 4+ years of relevant experience. Strong customer service and MS Office skills are essential.