Student Account Resolution Specialist

MSU Texas group; Wichita Falls (TX); Vor Ort; USD 26.000 - 32.000; Vollzeit

Zusammenfassung

Midwestern State University in Wichita Falls, TX, seeks a Student Account Resolution Specialist to support students facing financial challenges and to promote retention by guiding them through balances and payment options. You will coordinate with collections, campus departments, and external agencies to resolve accounts and ensure timely updates.

The role requires 2+ years in AR/billing/collections, strong communication, and MSU knowledge of FERPA.

Qualifikationen

• Two or more years of experience in accounts receivable, billing, collections, general office work, or customer service.
• Excellent communication, negotiation, and problem-solving skills.
• High attention to detail, organization, and confidentiality.
• Experience with student information systems preferred.
• Knowledge of FERPA and FDCPA preferred.

Aufgaben

• Acts as primary liaison between students, collection agencies, and the Business Office, explaining balances, payment options, and obligations.
• Reviews and analyzes student accounts to identify issues or potential solutions.
• Establishes payment arrangements and monitors adherence to terms.
• Coordinates with third-party collections and ensures accurate account placements and updates.
• Maintains thorough records of communications and actions taken on delinquent accounts.
• Collaborates with Financial Aid, Registrar, Student Success Center, and Advising to resolve holds or barriers to student success.

Kenntnisse

Accounts receivable

Billing

Collections

General office

Customer service

Ausbildung

High school diploma

Accounting or business coursework

Tools

Banner

PeopleSoft

Microsoft Office

Jobbeschreibung

Serving as a primary liaison between the university, students, and external collection agencies, the Student Account Resolution Specialist supports the mission of Midwestern State University by helping students navigate financial challenges that could impact their academic progress and overall success. This position plays a vital role in promoting student retention by working directly with students who have outstanding balances providing guidance, resources, and solutions that help them to continue their education at MSU.

Position Student Account Resolution Specialist Department Business Office Starting Date ASAP Salary $2607.58 Monthly Plus Benefits Job # S026-27 Budget Position # CD1598 Posted 10/26/2026 Description

Serving as a primary liaison between the university, students, and external collection agencies, the Student Account Resolution Specialist supports the mission of Midwestern State University by helping students navigate financial challenges that could impact their academic progress and overall success. This position plays a vital role in promoting student retention by working directly with students who have outstanding balances providing guidance, resources, and solutions that help them to continue their education at MSU.

Examples

Serves as the main point of contact for students with delinquent balances. Provides clear and compassionate communication and support to students regarding account status, payment options, and financial obligations. Reviews and analyzes student accounts to identify issues, discrepancies, or potential solutions. Serves as a liaison between students, collection agencies, and the Business Office. Helps students understand their financial obligations and explores resolution options. Improves recovery rates and reduces the volume of accounts sent to collections. Establishes payment arrangements and monitors adherence to agreed-upon terms through pre-collect services. Coordinates with third-party collection agencies, ensuring accurate account placements, reconciliations, and timely updates.

Maintains accurate records of all communications and actions taken on delinquent accounts. Partners with campus departments - including Financial Aid, Registrar, Student Success Center, and Advising - to identify barriers to student success related to financial holds or account issues and collaborate on resolutions. Stays current on federal, state, and institutional regulations related to student accounts, billing, and debt collection.

This position provides essential backup support for various roles in the Business Office. This position will be cross-trained to assist with: processing student refunds in compliance with institutional and regulatory guidelines, managing third-party payments and ensuring accurate application to student accounts, and responding to general student account inquiries. Additionally, this role will participate in special projects, audits, or reports as assigned by the Director of Student Business Services.

Physical Condition Experience

Two or more years of experience in accounts receivable, billing, collections, general office work, or customer service. Must possess excellent communication, negotiation, and problem-solving skills. A high attention to detail, organization, and confidentiality is required.

Knowledge

Proficiency with student information systems (e.g., Banner, PeopleSoft, or similar) and Microsoft Office Suite preferred. Experience working in a higher education environment desirable. Familiarity with federal and institutional policies governing tuition, fees, and student financial holds preferred. Knowledge of collection practices, FERPA, and the Fair Debt Collection Practices Act (FDCPA), preferred.

Education

Graduation from high school or equivalent required, supplemented by courses in accounting or business. Some college level courses preferred, but not required.

Additional Requirements

Must adhere to University’s core values: People-Centered, Community, Integrity, Visionary, and Connections, per the MSU Texas Values Journey. Strong organizational and communication skills (written and verbal) with the ability to multi-task, prioritize, maintain confidentiality, and meet deadlines. Customer-service focused, favorably always representing the university. Use of spreadsheet, database, and word processing software. Personal cell phone usage may be required to complete position duties, including multi-function authentication requirements.

Standard Requirements

Requires the ability to maintain positive working relationships with students, faculty, staff, and the community. Must adhere to University’s core values: People-Centered, Community, Integrity, Visionary, and Connections, per the MSU Texas Values Journey. Personal cell phone usage may be required to complete position duties, including multi-function authentication requirements. Regular reliable attendance is required. This position is designated as security sensitive (Mod) and requires a criminal background check. Position is designated as a Responsible Employee as outlined by Title IX. May serve as Campus Security Authority as outlined by the Clery Act.

EEO Statement

All qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.