Student Account Representative

University of Arkansas; Fayetteville (AR); On-site; USD 40,000; Full time

Job summary

The University of Arkansas is seeking a Student Account Representative to provide essential administrative support, assist students and parents with inquiries about billing, and perform tasks related to accounting and customer service. This full-time role is critical for ensuring smooth operations within the Student Account department.

Benefits

Health insurance contributions

Tuition waivers for employees and families

12 official holidays

Retirement programs available

Qualifications

• Minimum qualifications include a high school diploma and at least one year in bookkeeping or related fields.
• Three years of customer service experience.
• Preferred experience with UAConnect and Workday.

Responsibilities

• Provide customer service support and respond to inquiries regarding billing and financial aid.
• Process treainfo email inquiries and manage Treasurer's Office mail.
• Review and process various student account inquiries.

Skills

Customer Service

Basic Accounting

Communication Skills

Education

High School Diploma

Tools

UAConnect

Workday System

Job description

Student Account Representative page is loaded

Student Account Representative

Apply locations Fayetteville time type Full time posted on Posted 2 Days Ago time left to apply End Date: June 27, 2025 (8 days left to apply) job requisition id R0072768

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date:

06/27/2025

Type of Position:

Administrative Operations and Support

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:

Student Account Representatives

Department's Website:

Summary of Job Duties:

The Student Account Representative is responsible for providing administrative support in all areas to include customer service and receptionist duties. This position will provide responses to students, parents, and other University offices regarding inquiries about billing statements, financial aid, student loans and/or other information requested that is related to the Student Information System.

This position will be responsible for:

* Daily processing of treainfo email inquiries and Treasurer's Office mail processing

* Assisting students, parents, and University faculty and staff regarding student account inquiries

* Regular review and processing of items like BankMobile preference inactive reports, Registered Student Organizations check requests and fundraisers, student information system payment reversals.


Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

• The formal education equivalent of a high school diploma

• At least one year of bookkeeping, basic accounting, billing, or a related field

• At least three years of customer service experience

Preferred Qualifications:

• Experience with the University of Arkansas student version and non-student version of UAConnect

• Experience with the University of Arkansas Workday System

Knowledge, Skills & Abilities:

• Knowledge of basic accounting principles

• Knowledge of filing and recordkeeping procedures

• Ability to record fiscal information and manipulate data to generate reports and documents

• Knowledge of computers and software application programs

• Knowledge of applicable laws and regulations

• Knowledge of customer service techniques

• Ability to communicate using clear communication skills which could include but not be limited to the following methods: personal face-to-face contact, using e-mail or other written correspondence, and through telephone contact

• Ability to interpret department policies and procedures

Additional Information:

Salary Information:

$39,920

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Crystal Ellis, Strategic Talent Acquisition Specialist, [e-mail]

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

N/A

Frequent Physical Activity:

N/A

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes

About the University of Arkansas

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act)

The Student Right to Know and Campus Security Act was passed in 1990 and was amended in 1998 to form the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. This law requires that certain institutions of higher education distribute to all current students and employees a copy of the required report, and to all prospective students and employees a summary of what is contained in the yearly report. The report is available on the Internet and may be downloaded and printed with Adobe Reader 5.0 or higher software.

The software is free and may be downloaded from http://get.adobe.com/reader/

For prospective students and employees and all others who would like to obtain a copy of the yearly report but cannot print it from the Internet, a paper copy may be obtained by contacting the University of Arkansas Office of Admissions, Department of Human Resources or University Police.