Student Accounts Representative

Kaplan, Inc.; United States; Remote; USD 31,000 - 79,000; Full time

Job summary

Kaplan, Inc. seeks a Student Accounts Representative to manage collections for delinquent student accounts. This remote, full-time role focuses on resolution through customer contact, fostering a balance between collection goals and student support. Candidates should possess strong attention to detail, communication skills, and relevant educational qualifications.

Benefits

Comprehensive Retirement Package

Tuition assistance

Competitive health benefits

Generous Paid Time Off

Flexible work/life balance

Qualifications

• Experience in collection procedures and processes is highly desired.
• Comfortable in high-volume production environments.
• Ability to meet established deadlines and goals.

Responsibilities

• Monitor assigned student accounts for accuracy.
• Contact students with delinquent payments to achieve collection goals.
• Process inquiries related to student account balances.

Skills

Detail-oriented

Communication

Customer service

Problem solving

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Job description

Student Accounts Representative page is loaded

Student Accounts Representative

Apply locations Remote/Nationwide, USA time type Full time posted on Posted 2 Days Ago job requisition id JR248067

Job Title

Student Accounts Representative

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Student Accounts Representative is primarily responsible for monitoring of collections and aging for past due student accounts as assigned by cohort in order to provide successful resolution for delinquent accounts including payment receipt through continued student contact via outbound telephone, e-mail, and other forms of communication. The ultimate goal of this position is to maximize cash flow and collections from students utilizing a customer-focused approach.

The key job responsibilities for this role include, but are not limited to, the following:

• Monitor all assigned student accounts for accuracy in terms of expected payments on past due accounts.
• Contact students with delinquent payments with a prescribed number of contacts via inbound and outbound calls as well as other means in order to achieve predetermined collection goals.
• Bring delinquent accounts current by working out satisfactory payment terms including setting up student payments and obtaining promissory notes.
• Receive and process inquiries from the Office of Returning Students as they relate to open balances for students who have expressed an interest in returning to the University.
• Set up and process automatic and recurring credit card payments and/or deferred billing for employer reimbursement.
• Prepare and provide regular and ad hoc financial reports as required for the school's operations including aging, write off and other trend-related reporting.
• Work with counterparts in other functions to research delinquent accounts that are in dispute while recommending adjustments where appropriate for misapplied payments, tuition reversals, and other transaction errors in order to bring about resolution.
• Review out of school balances for assigned cohort and recommend write-off and/or placement with third-party collection agency.
• Performs other comparable job duties as assigned by supervisor and other finance department management.

Qualified candidates will possess the following minimum qualifications:

• Associate's degree required, Bachelor's degree preferred.
• Experience in collection procedures and processes, with particular emphasis on dispute resolution and related transactions, is highly desired.
• Experience working in an automated call center environment and knowledge of financial billing systems is also a plus.
• Comfort in a high-volume production environment and ability to meet established deadlines and goals.
• Outstanding attention to detail.
• Proficiency in Microsoft Office, particularly Word and Excel.

We offer a competitive benefits package including:

Remote work providing flexible work/life balance
Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Competitive health benefits and new hire eligibility starts day-1 of employment
Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
And so much more!

#LI-NMB

#LI-Remote

For full-time positions, Kaplan has two Salary Grades, this position is Salary Grade A: $31,200 to $78,600. Actual compensation for this role is determined by several factors including but not limited to job level, candidate's skills, experience, and education, among other factors determined by the business.

Location

Remote/Nationwide, USA

Additional Locations

Employee Type

Employee

Job Functional Area

Student Financial Services

Business Unit

00091 Kaplan Higher ED

At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here .

Diversity & Inclusion Statement :

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer andall qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex.We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities.Learn more about our culture here .

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.

Kaplan is a drug-free workplace and complies with applicable laws.

About Us

Kaplan, Inc. is a global educational services company, with about 10,000 employees and operations in 26 countries. We serve 1.2 million students each year and partner with about 4,000 educational institutions and 13,000 corporations across the world. Kaplan is the largest subsidiary of Graham Holdings Company (NYSE: GHC).

Across its 85-year history, first as a pioneer of the test prep industry, then as an early online education leader, and now as a global education provider, Kaplan has been recognized for expanding educational access and improving student outcomes through innovative uses of technology, instructional design, and learning science. We’ve been recognized as a Top Workplace for Innovators and Brands That Matter (Fast Company); and as one of America’s Top 100 employers (Forbes).

Kaplan’s US-based businesses provide individuals, educational institutions, businesses and governments a broad array of services, supporting our students and partners to meet their diverse and evolving needs throughout their educational and professional journeys. Among the services provided are test preparation, coaching and advising, performance training, industry credentialing, and university support services, online enablement, analytics, and marketing. The test preparation and professional products are offered in the market under our brand names such as Kaplan, Kaplan Financial Education, Kaplan Schweser, PPI, College for Financial Planning, and Manhattan Prep. Headquartered in Fort Lauderdale, FL, employees who support Kaplan’s North America division work primarily remotely across the US and in our corporate campus in Bengaluru, India.

Questions? Please call us at 866-808-6695.