Patient Account Representative

Credit Management Company; Pittsburgh (Allegheny County); Remote; USD 35,000 - 50,000; Full time

Job summary

Credit Management Company seeks a motivated Patient Account Representative to join their remote team. Candidates should have experience in call centers and medical billing, showcasing effective customer service skills. This role involves communicating with patients, managing accounts, and following up on balances. Ideal for individuals who can excel in a virtual work environment.

Qualifications

• 2 years call center experience required.
• 2 years medical billing / insurance verification experience required.
• 1 year successful remote work experience required.

Responsibilities

• Communicate with patients via telephone on inbound and outbound systems.
• Manage multiple accounts to resolve patient balances.
• Demonstrate excellent customer service.
• Negotiate payment plans and settlements.

Skills

Negotiation and conflict resolution skills

Persuasive speaking

Active listening

Customer service

Communication

Computer skills

Critical thinking

Problem-solving abilities

Bilingual in Spanish

Education

High School Diploma or equivalent

Job description

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Position Summary

CMC is a full-service accounts receivables company that has been in business for over 50 years providing superior customer service to our clients. Due to our continued growth and success, we have immediate openings for dynamic, motivated individuals to work remotely. Ideal candidates have a proven ability to succeed in a virtual environment.

Required Experience

• 2 years call center experience required
• 2 years medical billing / insurance verification experience required
• 1 year successful remote work experience required

Job Responsibilities

• Communicate with patients via telephone on inbound and outbound systems
• Manage multiple accounts to resolve patient balances
• Demonstrate excellent customer service, patience, and diligence
• Follow-up with patients and insurance carriers
• Negotiate payment plans and settlements, process payments
• Maintain detailed records of communications and transactions
• Use automated dialing and payment portals
• Verify patient eligibility through insurance websites
• Educate patients on balances owed
• Meet or exceed financial goals

Education

High School Diploma or equivalent required.

Knowledge and Skills

• Negotiation and conflict resolution skills
• Persuasive speaking and active listening
• Ability to multitask, prioritize, and meet deadlines
• Excellent customer service and communication skills
• Proficiency in computer skills and virtual work environment
• Critical thinking and problem-solving abilities
• Reliability, responsibility, goal-oriented, flexible
• Bilingual in Spanish a plus

Credit Management Company is an Equal Opportunity Employer. This job posting is active and not expired.