Structured Day Program Supervisor

COORDINATED CARE service inc; City of Rochester (NY); On-site; USD 53,000 - 61,000; Full time

Job summary

Empowering People’s Independence (EPI) is seeking a leader to manage the Community Service’s Structured Day Program (SDP). The role oversees day-to-day operations, staffing, compliance with DOH regulations, and collaboration with families and outside providers.

The position requires supervisory experience, strong communication, and the ability to mentor Direct Support Professionals, ensure reporting accuracy, and participate in on-call rotations while promoting safety and service quality.

Qualifications

• Minimum associate's degree preferred in related field, or one with a recreation focus with two (2) years supervisory experience.
• Bachelor's degree preferred with minimum of three (3) years combined experience in human services field and supervision.

Responsibilities

• Maintain health and well-being of individuals served and ensure adequate staffing to support services.
• Monitor all government required documentation and ensure accuracy.
• Participate in referrals, admissions, placement, and discharges.
• Review and sign off on all billing documentation to ensure compliance with funder and DOH regulations.
• Participate in supervisory on-call rotation.
• Collaborate with management, families, and outside providers such as service coordinators and employees.
• Assume role of Direct Support Professional as needed to ensure proper levels of support.
• Ensure all required reporting is completed per specification.
• Follow up on DSP documentation ensuring accuracy and currency.
• Report policy violations to appropriate personnel.
• Promote workplace safety.
• Attend Leadership trainings.
• Perform other duties as assigned within scope of practice.

Skills

Supervisory experience

Leadership

Communication

Staffing

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Email

Word

Excel

PowerPoint

Teams

Job description

Empowering People's Independence (EPI) provides support for people with developmental disabilities, epilepsy, and brain injury through progressive, tailored care to improve their health, wellbeing, independence, and social inclusion. We are committed to empowering people with disabilities to reach their individual goals and aspirations, and to live their lives to the fullest while maintaining a safe working environment.

Job Purpose

The primary purpose of this position is to provide the continuous direction and day-to-day operations of the Community Service's Structured Day Program (SDP).

Hiring Range

$53,000/yr-$60,500/yr commensurate with experience

Essential Functions

• Maintain the health & well-being of individuals served and ensure adequate staffing levels to support services.
• Monitor all government required documentation and ensure accuracy.
• Participate in all external referrals, admissions, placement, and discharges.
• Review and sign off on all billing documentation to ensure compliance with funder and Department of Health (DOH) regulations.
• Participate in supervisory on-call rotation.
• Collaborate and support all levels of management, families, and outside providers such as service coordinators and employees.
• Assume role of Direct Support Professional (DSP) as needed to ensure proper levels of support.
• Ensure all required reporting is completed per specification.
• Follow up on all Direct Support Professional (DSPs) documentation ensuring it is accurate and up to date.
• Report all policy violations to appropriate personnel.
• Promote workplace safety.
• Must attend Leadership trainings.
• Performs other duties as assigned by Community Services Associate Director and/or designee within scope of practice.

Non-Essential Functions

• Other duties as assigned within scope of practice.
• Participate on various EPI committees as able.

Compliance

• Must maintain confidentiality and exercise discretion concerning all business-related matters, including but not limited to board/vendors/donors' names, investigations, finance, operations, and employee relations matters.
• Must be willing to complete specific company required trainings as mandated at time of hire and annually thereafter as per OPWDD regulations.
• Must adhere to all departmental /company policies & procedures at all times.

Professional Deportment

Consistently demonstrate EPI's Values:

• Integrity I will do what I say I will do.
  I honor my commitments, follow up, and adjust expectations if circumstances change.
  I do the right thing when no one is watching.
• Courage I own my responsibilities and take initiative without being told to do something.
  I do not shy away from difficult conversations. I will give and receive honest feedback.
  I constructively share my ideas and lean into disagreements for the betterment of the organization.
• Adaptability I am open to different ideas and ways of accomplishing our mission.
  I am approachable and work to develop self-awareness around how I am being perceived by others.
  I own my mistakes and learn from them.
• Respect I treat others the way they want to be treated.
  I am courteous, responsive, and presume best intentions.
  I recognize and acknowledge positive actions and contributions. I give credit where it is due.
  I listen to understand and reframe my message to ensure I am understood.

Education and Experience

Minimum associate's degree preferred in related field, or one with a recreation focus with two (2) years supervisory experience.
Bachelor's degree preferred with minimum of three (3) years combined experience in human services field and supervision.
Knowledge of Traumatic Brain Injury (TBI) & Nursing Home Transition and Diversion (NHTD) waivers a plus.

Supervision

• Ensure team compliance of annual trainings.
• Manage direct report(s) time and attendance using HRIS platform.
• Manages team of one (1) Assistant Supervisor and minimum five (5) Direct Support Professionals (DSPs). Must collaborate with Human Resources for; recruitment/onboarding, performance management, etc.

Computer Skills

Strong working knowledge of Microsoft programs to include Email, Word, Excel, PowerPoint, Teams.

Qualifications

• Must possess and maintain a valid NYS Driver's License-a vehicle is required for business travel.
• Solid verbal and written communication skills and ability to communicate with all persons supported and a diverse employee population of various levels within the organization.
• Demonstrated ability to use poise, tact, maturity and diplomacy, during difficult and/or stressful situations to effectively collaborate and resolve issues.
• Proven ability to work in a fast-paced environment, with demonstrated ability to manage multiple tasks, and customer requests, while meeting deadlines.

Physical Demands

The physical demands described below are representative of those that are required to successfully perform the essential functions of this job. Individuals with disabilities, which impact their ability to perform the essential functions, will need to review reasonable accommodations with Human Resources.

• Must be able to talk, hear, stand, walk, and/or sit for extended periods of time; may have to twist, bend, use hand to finger, stretch with hands and arms.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• May be exposed to strong odors from time to time.
• Must be able to lift and carry up to 50 lbs.

While performing the duties of this position, exposure to changing weather conditions will occur.