Stroke Program Coordinator - St. Vincent Medical Center

Mercy Health; Toledo (OH); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

403(b) with employer contributions

Medical, dental, vision coverage

Paid time off and parental/FMLA leave

Tuition assistance and professional/CE

Job summary

Mercy Health in Toledo, OH, seeks an RN Telestroke Program Coordinator for St. Vincent Medical Center to manage and grow the Telestroke service.

The role requires strong liaison skills with spoke sites, physicians, and cross-functional teams, plus budget oversight and data reporting to improve quality and access to care. The Coordinator will oversee onboarding, credentialing, and training of physicians, align with IT and Virtual Health teams, and drive program improvements.

Qualifications

• Bachelor's degree is required; Master's degree preferred.
• 3-5 years in healthcare; neuroscience/stroke or supervision preferred.
• EPIC experience is preferred.

Responsibilities

• Maintains strong relationships with all spoke sites through ongoing communication, education, issue resolution and performance reporting.
• Manages the daily operations and resource allocation of the Telestroke program.
• Oversees onboarding, credentialing, and training of new Telestroke physicians.
• Develops and manages Telestroke operating budgets with other teams.
• Partners with Informatics to develop reports, collect data, and monitor performance metrics.
• Investigates inquiries and service concerns from spoke sites with physician leadership.
• Oversees technology infrastructure and vendor/partner relationships for the program.
• Identifies and implements opportunities for program improvement and growth.
• Manages physician engagement, meetings, feedback, and compliance activities.

Skills

Coordination

Relationship management

Stakeholder engagement

Education

Bachelor's degree

Master's Degree in Healthcare Administration or related field

Tools

EPIC

Job description

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

RN Stroke Program Coordinator - St. Vincent Medical Center

Job Description

The Telestroke program coordinator will be responsible for managing, developing and enhancing the Telestroke program and operations. The coordinator is a liaison for the program, building and fostering relationships with internal and external vendors, stakeholders, clinicians and partners to support the Telestroke service.

• Maintains strong relationships with all spoke sites through ongoing communication, education, issue resolution, and performance reporting.
• Manages the daily operations and resource allocation of the Telestroke program.
• Oversees the onboarding, credentialing, and training of new Telestroke physicians.
• In conjunction with Virtual Health, Operations, and Finance teams, develops, monitors, and manages Telestroke operating budgets.
• Partners with Informatics teams to develop and manage reports, collect and analyze data, to support quality, service, and operational performance metrics.
• Investigates inquiries and service concerns from spoke sites, in collaboration with the Telestroke Physician Leader.
• In conjunction with Information Technology and Virtual Health teams, oversees the technology infrastructure and operational support needs of the program and manages vendor and partner relationships.
• Identifies, evaluates, and implements opportunities for program improvement, service enhancement, and strategic growth.
• Manages physician engagement within the Telestroke program, including facilitating team meetings, gathering feedback, providing education, and monitoring completion of program requirements and compliance activities.

Licensing/Certification

• Current RN License in the state in which they are working or covered by compact (optional)
• BLS Basic Life Support, American Heart Association (optional)

Education

• Bachelor's degree (required)
• Master's Degree in Healthcare Administration, Nursing or related field (optional)

Work Experience

• 3-5 years' experience in healthcare-related role (preferred)
• 2 years' experience in neuroscience, stroke, management or supervision (preferred)

Training

• EPIC experience (preferred)

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affiantive Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]