Stroke Program Coordinator - St. Vincent Medical Center

Mercy Home Health; Toledo (OH); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive pay and incentives

403(b) with employer contributions

Medical, dental, vision coverage

Paid time off and parental leave

Tuition assistance and professional/CE

Job summary

Mercy Health in Toledo, OH is seeking an RN Stroke Program Coordinator for the St. Vincent Medical Center to lead the Telestroke program and coordinate cross-functional operations.

The role focuses on building strong relationships with spoke sites, clinicians and partners while ensuring high-quality telemedicine services. The coordinator will oversee onboarding, credentialing, budgeting and performance reporting, working closely with Virtual Health, IT and Finance teams to sustain program

Qualifications

• Bachelor's degree required; Master’s in Healthcare Administration preferred.
• 3–5 years in a healthcare-related role (preferred).
• 2 years in neuroscience, stroke, management or supervision (preferred).
• RN license in the state of work or compact (optional).
• BLS certification (optional).

Responsibilities

• Maintains relationships with spoke sites and reports performance.
• Manages daily Telestroke program operations and resources.
• Oversees onboarding, credentialing and training of new Telestroke physicians.
• Manages Telestroke budgets with Virtual Health, Operations and Finance teams.
• Develops reports and analyzes data with Informatics to support metrics.
• Investigates inquiries from spoke sites with Telestroke Physician Leader.
• Oversees technology infrastructure and vendor relationships for the program.
• Identifies opportunities for program improvement and growth.
• Manages physician engagement, meetings and compliance activities.

Skills

RN License in state (or compact)

Stakeholder communication

Project coordination

Healthcare operations

Education

Bachelor's degree

Master’s Degree in Healthcare Administration or related field

Tools

EPIC experience

Job description

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

RN Stroke Program Coordinator – St. Vincent Medical Center

Job Description

The Telestroke program coordinator will be responsible for managing, developing and enhancing the Telestroke program and operations. The coordinator is a liaison for the program, building and fostering relationships with internal and external vendors, stakeholders, clinicians and partners to support the Telestroke service.

• Maintains strong relationships with all spoke sites through ongoing communication, education, issue resolution, and performance reporting.
• Manages the daily operations and resource allocation of the Telestroke program.
• Oversees the onboarding, credentialing, and training of new Telestroke physicians.
• In conjunction with Virtual Health, Operations, and Finance teams, develops, monitors, and manages Telestroke operating budgets.
• Partners with Informatics teams to develop and manage reports, collect and analyze data, to support quality, service, and operational performance metrics.
• Investigates inquiries and service concerns from spoke sites, in collaboration with the Telestroke Physician Leader.
• In conjunction with Information Technology and Virtual Health teams, oversees the technology infrastructure and operational support needs of the program and manages vendor and partner relationships.
• Identifies, evaluates, and implements opportunities for program improvement, service enhancement, and strategic growth.
• Manages physician engagement within the Telestroke program, including facilitating team meetings, gathering feedback, providing education, and monitoring completion of program requirements and compliance activities.

Licensing/Certification

• Current RN License in the state in which they are working or covered by compact (optional)
• BLS Basic Life Support, American Heart Association (optional)

Education

• Bachelor's degree (required)
• Master’s Degree in Healthcare Administration, Nursing or related field (optional)

Work Experience

• 3-5 years' experience in healthcare-related role (preferred)
• 2 years' experience in neuroscience, stroke, management or supervision (preferred)

Training

• EPIC experience (preferred)

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are affirmative action and equal opportunity employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]