Streetcar Operations Leader — Urban Mobility Expert

Transdev North America, Inc.; Milwaukee (WI); On-site; USD 112,000 - 140,000; Full time

Benefits offered by this job

Vacation: 2 weeks

Sick days: 5

Holidays: 12 days

401(k) retirement plan

Medical, dental and vision

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America, Inc. seeks a General Manager to oversee Milwaukee operations, ensuring safe, reliable service and strong financial performance.

You will lead employees, manage assets, and drive risk management while maintaining client and customer satisfaction. Key responsibilities include setting strategic direction for the streetcar unit, guiding the management team, and monitoring KPIs for on-time performance, safety, and costs.

Qualifications

• Completion of a four-year college degree in a relevant field is desirable, although relevant education obtained through alternative methods will be considered.
• Experience in Business Administration, Logistics, Transportation or related field or equivalent business experience preferred
• Minimum of 5 years as a successful General Manager of a project of a similar size and scope preferred or proven ability to grow and adapt quickly with proven performance and expertise providing high quality service to the community.
• Labor relations experience
• Knowledge of relevant federal and state employment laws.
• Thorough knowledge of ordinances and regulations underlying the transit operation.
• Thorough knowledge of the methods of operation of the transit system’s staff and operational departments.
• Ability to build solid and maintain strong working relationships with clients.
• Ability to manage cost control and financial budget.
• Working knowledge and proficiency with Microsoft Office Suite.
• Understanding technology, apps, Wi‑Fi, and understanding of transportation technology.
• Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization.
• Ability to organize and perform work efficiently, strong attention to details.
• Ability to work effectively with union partners, including labor grievances, and negotiations.

Responsibilities

• Continuously build and maintain relationships with employees, municipal transit clients, union partners, and local city authorities.
• Sets operational strategic direction for the streetcar business unit, driving urban mobility goals and service reliability across the rail property.
• Leads the management team and transit workforce to achieve corporate safety goals, state/federal compliance, service performance targets, and financial objectives.
• Identifies and analyzes operational KPIs—such as on-time performance, mean distance between failures, and safety metrics to maintain positive results and drive continuous improvement.
• Ensures streetcar services are delivered within budget and action plans are developed and implemented to optimize operational efficiencies and reduce cost variances.
• Ensures full compliance with State Safety Oversight (SSO), Federal Transit Administration (FTA) regulations, and corporate safety standards across all fixed-guideway operations.
• Controls operational costs and manages resource allocation to consistently deliver location services within approved budget parameters.
• Oversees staff management, operator training programs, safety recertifications, and employee professional development in liaison with corporate teams.
• Ensures effective environmental compliance and facility safety across rail operations and maintenance facilities.
• Provides complete and accurate data collection, compilation, operational analysis, and regulatory reporting for client and corporate leadership.

Skills

Leadership

Strategic planning

Safety compliance

Budget management

Union relations

Regulatory knowledge

Communication

Project management

Education

Bachelor's degree in a relevant field

Tools

Microsoft Office

Job description

Transdev North America, Inc. seeks a General Manager to oversee Milwaukee operations, ensuring safe, reliable service and strong financial performance.

You will lead employees, manage assets, and drive risk management while maintaining client and customer satisfaction. Key responsibilities include setting strategic direction for the streetcar unit, guiding the management team, and monitoring KPIs for on-time performance, safety, and costs.