Street Level Supervisor-Driver

The Salvation Army USA Western Territory; Hobbs (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

The Salvation Army USA Western Territory in Hobbs, NM is seeking a Street-Level Program Manager to oversee all aspects of the outreach and mobile shower services for the unhoused. You will supervise staff, coordinate food distribution, and manage referrals with a focus on crisis intervention and community engagement.

Qualifications include a high school diploma or GED, NM driver’s license with clean record, and experience in social services and staff supervision.

Qualifications

• High school diploma or GED required; social service experience may substitute 2:1.
• Must pass criminal background check and TSA Fleet Safety e-learning.
• New Mexico driver's license with clean record.
• Experience supervising staff in a social service setting.
• Proven crisis intervention and homeless services experience.
• Ability to oversee the Street-Level program including staffing, food distribution, and referrals.
• Strong communication, time management, and organizational skills.
• Ability to work with diverse populations and maintain professional boundaries.
• Proficient with Microsoft Office; able to learn HMIS/WellSky databases.

Responsibilities

• Oversee all aspects of the Street-Level Program aligning with mission and procedures.
• Ensure compliance with guidelines and provide program feedback.
• Monitor monthly income and expenditures for the program.
• Plan outreach to address homelessness and community needs.
• Represent the organization at community events for unhoused populations.
• Serve as on-call manager as assigned; perform other duties as needed.
• Drive, park, and operate the mobile shower unit at service locations.
• Maintain order and cleanliness of the mobile unit; report maintenance needs.
• Assist clients respectfully; maintain a safe and dignified environment.
• Use de-escalation and crisis-intervention techniques; maintain boundaries.
• Coordinate with social services for referrals and resources.
• Stock supplies; monitor inventory and report needs.
• Document participant counts, services, and incidents in reporting systems.
• Supervise and train staff for service delivery and standards compliance.
• Lead staff development and training opportunities; evaluate performance.

Skills

Crisis intervention

Staff supervision

Crisis management

Community outreach

Communication skills

Time management

Team collaboration

De-escalation techniques

Independent work

Office software (Microsoft)

HMIS/WellSky familiarity

Education

High School diploma or GED

Driver's License

Job description

Description

LOCATION: Hobbs, NM – Hobbs Corps & Community Center

STATUS: FT/Non-Exempt/ 40hrs/wk (may require flex schedule to include nights and weekends)

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS

• High School diploma or GED required(experience in a social service capacity may substitute in a 2:1 ratio)
• Must be able to pass a criminal background check
• Must be able to pass The Salvation Army's Fleet Safety e-learning module
• New Mexico driver's license with clean driving record
• Experience in a social service setting
• Experience in supervising staff
• Experience with helping people in crisis situations
• Able to oversee all aspects of the Street-Level program, including staffing, food distribution, and information & referral
• Demonstrated ability to handle crisis/emergency services for the homeless, including crisis intervention, crowd management, and conflict resolution
• Ability to assess at-risk participants and situations
• Demonstrate a positive attitude and ability to work with people of diverse backgrounds and circumstances
• Able to maintain a non-judgmental attitude, professional approach, and appropriate boundaries with clients
• Ability to assist clients toward positive outcomes
• Knowledge of local community agencies and referral processes
• Strong time management skills; detail-oriented and well organized
• Excellent verbal and written communication skills
• Ability to work independently with limited supervision and effectively as part of a collaborative team
• Computer literate with proficiency in Microsoft Office and ability to learn database systems (e.g., HMIS, WellSky)
• Ability to maintain agency standards and a professional, courteous demeanor at all times

RESPONSIBILITIES

• Oversee all aspects of the Street-Level Program to ensure alignment with The Salvation Army's mission, policies, and procedures
• Ensure ongoing compliance with operational guidelines and provide feedback on program effectiveness
• Monitor and report monthly program income and expenditures
• Identify and respond to community needs related to homelessness through program planning and outreach
• Participate in community events to represent and advocate for the unhoused population
• Serve as "manager on-call" as assigned
• Perform other duties as assigned related to the Street-Level Program
• Drive, park, and set up the mobile shower unit at service locations
• Maintain order, cleanliness, and organization of the mobile shower unit
• Clean and return the unit to its storage location after use
• Report any maintenance or repair needs for the shower unit, towing vehicle, or trailer
• Assist clients in a welcoming, respectful, and professional manner
• Ensure a safe and dignified environment for all clients receiving services
• Provide direct assistance to clients as needed, using de-escalation, crisis intervention, and conflict resolution techniques
• Maintain professional boundaries and a non-judgmental approach with all clients
• Work closely with the social service team to connect clients to additional resources and referrals
• Stock and maintain program supplies, including food boxes, hygiene kits, towels, and clean clothing
• Monitor inventory levels and communicate supply needs to the Social Services Coordinator
• Collect, wash, dry, and fold towels and donated clothing used in the program
• Supervise and train Street-Level staff to ensure excellent service delivery and adherence to standards
• Monitor staff performance, providing guidance and addressing deficiencies as needed
• Recognize exceptional job performance and foster a positive team environment
• Coordinate ongoing staff development and training opportunities
• Manage and submit timely and accurate program statistics and reports
• Maintain accurate records of participant counts, services rendered, inventory usage, and incidents using TSA WellSky or other reporting systems

PHYSICAL REQUIREMENTS

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Ability to tolerate and safely work effectively in temperature extremes. As well as the agility to enter and exit a vehicle repeatedly each day and tolerate long drives throughout the community.

Education

High School or Equivalent (required)

Licenses & Certifications

Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.